Summary Statement:
The Cashier greets guests, answers phone calls and tenders checks in a timely, accurate and efficient manner in a high volume pool/ nightclub atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times.
Primary Job Duties: Includes but is not limited to:
- Greet, interact, entertain and serve Guest’s courteously and in a timely manner with an upbeat attitude.
- Respond to Guest inquiries and requests in a courteous and polite manner.
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
- Respond to Guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude.
- Maintain knowledge of all retail offerings and is ability to suggestively sell and attend to guest needs.
- Responsible for the control of guests checked-in belongings through a ticketing system and proper care and custody of guests’ garments.
- Handle all payments including room charges, cash, credit card, comps etc. through the POS system.
- Process Guest payment and checks by cash, credit card, venue comps and all other tender types through POS terminal functions.
- Responsible to ensure accurate accounting of all bar monies and independent banking procedures.
Qualifications: Includes but is not limited to:
- Working knowledge of POS systems (ex: Micros, UrVenue, etc.).
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
Preferred:
- Previous experience working in a day club or nightclub.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- Must be 21 years of age
- At least one year of previous cash handling experience in a similar or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Position required licenses:
- Food Handler Card
- Alcohol Awareness Card
- Nevada Gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- How is work typically performed? Typical club environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 15 lbs.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.