Cashier & Customer Service Specialist

Summary/Objective: Intonu, an Atlanta-based company, is seeking a friendly, organized, and proactive individual to serve as our Cashier. This role will focus on providing excellent customer service at the point of sale, accurately managing physical payments (cash, checks, credit cards), and coordinating with buyers for special customer accommodations or requests. The ideal candidate is personable, detail-oriented, and able to multitask effectively while maintaining a positive attitude in a fast-paced environment.

Essential Duties: This position will focus on cashiering, customer interactions, and payment processing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Greet customers warmly and provide friendly, professional service at the register
• Accurately process customer payments using cash, checks, credit/debit cards, and other payment methods
• Handle daily cash drawer management, including counting, balancing, and reconciling end-of-day deposits
• Manage physical payments and ensure all transactions are recorded accurately and securely
• Assist customers with inquiries, returns, exchanges, and billing questions
• Coordinate with buyers and purchasing agents for special customer accommodations, pricing adjustments, or custom orders
• Track and verify deliveries related to customer purchases when needed
• Perform data entry, filing, and document management for sales and payment records
• Maintain accurate records of transactions and resolve any payment discrepancies promptly
• Handle phone and email communications with customers regarding orders, payments, and account status
• Support other office and sales personnel when available

Required Skills and Experience:

• Strong customer service skills with a positive, high-energy attitude
• Experience handling physical payments (cash, checks, credit cards) and balancing cash drawers
• Excellent verbal and written communication skills for customer interactions
• Detail-oriented with strong attention to accuracy in processing transactions
• Ability to multitask and manage multiple customers and tasks simultaneously
• Proficient in Microsoft Office Suite, especially Outlook
• Resourceful, able to work independently, and follow up consistently
• Ability to maintain confidentiality and handle sensitive payment information

Preferred Skills and Experience:

• Previous experience as a cashier or in retail/customer-facing roles
• Familiarity with point-of-sale (POS) systems or ERP systems such as RIMAS or SAP
• Experience coordinating special accommodations or custom orders with buyers/purchasing teams
• Spanish language skills
• 1–3 years of customer service or data entry experience

Why Join Intonu:

• Generous PTO and sick day policies, including 8 paid holidays
• Room to grow and advance as the company expands
• Comprehensive benefits including medical, dental, and vision with employer contributions, FSAs, 401(k) with matching, disability, and more
• Free $25,000 life insurance policy
• Semiannual reviews and performance-based bonuses
• Work culture focused on independent achievement and task management

Physical Demands:

• Must be able to sit or stand for long periods
• Must be able to lift up to 20 lbs
• Must be able to wear a hard hat and steel-toe shoes when required on the production floor

AAP/EEO Statement: Intonu, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice.