Cashier/ Host

Job description

Role Summary

The Cashier / Host is a guest-facing position responsible for greeting guests, managing seating, handling payments, and ensuring a positive and smooth dining experience. This role is a key part of the Front of House (FOH) team and represents the restaurant’s first and last point of contact with guests.

Key Responsibilities

• Greet guests in a friendly and professional manner

• Manage guest seating, waitlists, and reservations

• Process cash, credit card, and digital payments accurately

• Answer guest questions regarding the menu and restaurant policies

• Coordinate with servers and kitchen staff to ensure smooth service flow

• Handle takeout and delivery orders when needed

• Maintain cleanliness and organization of the front-of-house area

• Resolve guest concerns politely and escalate issues when necessary

• Follow all company policies, safety, and sanitation standards

Work Experience

• Prior experience in a restaurant, cashier, or customer service role preferred

• Experience with POS systems is a plus, but training will be provided

• Experience in a fast-paced environment is helpful

Education

• High school diploma or equivalent preferred

• No formal education required

Skills & Qualifications

• Excellent customer service and communication skills

• Friendly, professional, and positive attitude

• Strong attention to detail and accuracy when handling payments

• Ability to multitask and work efficiently in a fast-paced environment

• Reliable, punctual, and responsible

• Ability to stand for extended periods and lift light items if needed

• Authorization to work in the United States

Welcome to Happy Lamb, your gateway to the finest inner-Mongolian-style hot pot experience. Immerse yourself in a culinary journey where our rich broths, premium meats, and lively atmosphere will heighten all your senses. HAPPY LAMB IS RENOWNED FOR ITS 8 HOUR BONE MARROW BROTH, ITS PREMIUM SELECTION OF LAMB OFFERINGS, AND ITS "NO DIPPING" APPROACH TO HOT POT. AS THE PIONEERS IN THE SPACE, HAPPY LAMB HAS PLAYED A PIVOTAL ROLE IN SHARING THE JOY OF HOT POT ACROSS BORDERS. TODAY, THE RESTAURANT BRAND HAS OVER 100 LOCATIONS IN 11 COUNTRIES WORLDWIDE.

Salary

$25.00 - $35.00 per hour

Benefits

Tips, Other, Flexible schedule, Paid time off, Health insurance, 401(k), 401(k) matching, Employee discount, Other, Paid training

Job Type

Full time, Part time

Schedule

Weekend availability, Monday to Friday, On call, Holidays, Day shift, Night shift, Overtime, Other