Job Title: Part-Time Cashier
Location: The Bite Sandwich Lab, Shop 9, Sugar Cane Mall, Roebuck Street, St. Michael
Reports To: Restaurant Manager / Owner and Supervisor
Company Overview:
The Bite Sandwich Lab is a food-service operation where team members prepare and serve sandwiches, sides, beverages and other menu items while maintaining food quality, hygiene, cleanliness and customer-service standards. Teamwork and efficient support of day-to-day kitchen and service operations are central to the work environment.
Job Summary:
The Cashier is responsible for delivering exceptional customer service, accurately processing transactions and maintaining an organized workspace. The role requires strong attention to detail, efficient and secure payment handling, accurate order processing and a friendly demeanour that creates a welcoming environment for customers.
Key Responsibilities:
- Warmly greet customers and create a positive, welcoming atmosphere.
- Assist customers with menu inquiries, specials and promotions, both in person and by phone.
- Accurately take and confirm customer orders.
- Handle customer concerns and complaints professionally, providing resolutions that align with company policies.
- Maintain a courteous and helpful attitude when responding to customer requests.
- Operate the Point-of-Sale (POS) system efficiently and in accordance with training protocols.
- Process cash, credit-card, debit-card and 1st Pay transactions securely.
- Provide accurate change for cash transactions and issue receipts using the receipt printer.
- Record the initial cash float at the start of each shift.
- Balance the cash box at the end of each shift using the POS system and manual logs.
- Document cash discrepancies and report irregularities in accordance with shop policies.
- Keep the cashier station clean, organized and stocked with bags, receipt paper and other transaction supplies.
- Follow hygiene and safety guidelines to maintain a professional cashier area.
Qualifications and Skills:
- Previous cashier experience in a retail or food-service environment is preferred.
- Strong customer-service skills with the ability to handle inquiries and complaints professionally.
- Basic math skills for accurate cash handling and transaction processing.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Ability to operate a POS system; training will be provided.
- Team-oriented mindset with effective communication skills.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to perform repetitive tasks associated with cashier and service duties.
Working Conditions:
- Part-time hours scheduled according to the demands of the business, for a maximum of any five (5) days out of seven (7) days per week and not exceeding thirty (30) hours per week.
- Willingness to work flexible hours, including weekends and holidays.
- Adherence to shop policies relating to uniform, hygiene and customer interaction.
Remuneration:
Other Responsibilities:
- Assist with stock-taking and inventory management when required.
- Support cleaning duties in the service area to maintain restaurant standards.
- Coordinate with kitchen staff to streamline order fulfilment and minimize customer wait times.
- Provide operational support during peak periods, including making smoothies, building salad boxes, making sandwiches and serving drinks.