The Cashier – Ruffled Feathers is responsible for greeting guests, taking and processing food and beverage orders, handling payments, and delivering orders promptly and accurately. This position plays a key role in providing 4-Diamond service and ensuring an exceptional guest experience through efficient and courteous front-of-house operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets guests promptly with professionalism and a welcoming attitude, ensuring a positive first impression and exceptional guest experience.
- Accurately takes and calls out food and beverage orders using the point-of-sale (POS) system, ensuring precision and efficiency in every transaction.
- Operates the cash register accurately, processes guest payments, discounts, comps, and room charges in accordance with company policies and established procedures.
- Presents, delivers, and retrieves guest checks, ensuring all payments are processed correctly and change is returned promptly.
- Prepares and serves meals, beverages, and side items from steamers and other kitchen equipment while maintaining quality, consistency, and proper presentation standards.
- Ensures timely and accurate delivery of all guest orders, maintaining communication with kitchen and service staff to guarantee smooth operations.
- Maintains thorough knowledge of the menu, including ingredients, preparation methods, and presentation standards, to provide accurate information and recommendations to guests.
- Restocks and replenishes inventory and supplies — including condiments, utensils, coffee, beverages, and service items — to maintain readiness and efficiency.
- Maintains cleanliness and organization of the cashier station, counters, service areas, dining rooms, and behind-the-counter workspaces at all times.
- Sweeps, mops, clears walkways, removes trash, and sanitizes guest areas to ensure a clean, safe, and inviting environment for both guests and team members.
- Ensures compliance with all food safety, health, and sanitation standards, including proper handling and storage of food, utensils, and equipment.
- Lifts, moves, and transports stock, beverage crates, and supplies as needed to support daily operations.
- Coordinates dining room seating, assists with plating and food line duties, and delivers meals to guests as directed to support seamless service flow.
- Performs opening, side work, and closing duties per operational guidelines to maintain efficiency and readiness for the next shift.
- Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
- Performs other job-related duties as assigned to support overall operational success.
SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.
QUALIFICATIONS:
- Excellent communication skills and a guest-first attitude.
- Ability to maintain professionalism and composure in a fast-paced environment.
- High regard for detail, cleanliness, and accuracy in order handling.
- Ability to stand for extended periods and multi-task efficiently.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent required.
- Additional coursework in hospitality, retail, or customer service is a plus.
- Food Handler Certification required or must be obtained upon hire.
- Minimum of 6 months to 1 year of experience in a cashier or customer service role, preferably in a food and beverage or retail setting.
- Proficient in operating POS systems, processing cash and credit transactions, and handling returns or exchanges.
- Strong attention to detail with the ability to maintain accuracy and professionalism in a fast-paced environment.
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Ability to multitask, follow procedures, and work collaboratively with team members.
- Prior experience in a casino, resort, or high-volume retail or dining outlet is preferred.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.
LANGUAGE SKILLS:
Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Communication Skills: Must be able to communicate clearly, courteously, and professionally with guests, team members, and supervisors; responsible for processing transactions, handling guest inquiries, and providing friendly, accurate service in a fast-paced environment.
- Lifting and Carrying: Occasionally lifts and carries cash drawers, supplies, and small stock items weighing up to 25 pounds; may assist with light restocking or organizing front counter areas.
- Manual Dexterity: Frequently uses hands and fingers to operate POS systems, count change, handle cash and credit cards, and manage printed receipts and packaging.
- Mobility: Regularly moves within the cashier station and nearby service areas; requires standing, walking, bending, and reaching throughout the shift.
- Stationary Work: Frequently remains standing at a cashier station for extended periods while processing guest transactions.
- Tool Operation: Regular use of POS systems, credit card machines, receipt printers, and standard cashiering tools; responsible for maintaining accuracy and security of all transactions.
- Visual Acuity: Requires close vision to scan items, read tickets, verify prices, and count change accurately; far vision needed to monitor guest flow and maintain awareness of the surrounding area.
- Working Conditions: Routinely works in a fast-paced quick-service or casual dining environment with exposure to kitchen heat, background noise, and frequent guest contact. Regular exposure to a smoking environment while transitioning through casino or public areas.
WORK ENVIRONMENT:
This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
WORKING HOURS:
Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:
Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.
We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.