Cashier

Employment Duration: 3 months

The Clinical Practice Group (CPG) Business Services provides the University with an internal and centralized physicians' professional fee billing operation at Zuckerberg San Francisco General Hospital. This includes all 20 ZSFG departments and one-off site clinic. The Business Office processes over 674,000 line charges per year consisting of over $124M in billed charges.

The Cash Management Unit is primarily responsible for acknowledging payments via ACH / Lockbox, maintenance, control, payment posting, refunds, and/or final disposition of incoming payments. The unit is responsible for analyzing and resolving credit balances and journaling income. The unit also assists in tracing payments, tracking and reconciling deposits. It is the unit's responsibility to communicate with CPG staff and various ZSFG departments to resolve issues involving the accounts receivable of professional fee services.

Within the Cash Management Unit, the Cashier is primarily responsible for acknowledging Lockbox payments, P.O. Box payments, ACH payments, processing credit card payments, separating correspondence, logging and reconciling payments, and accounting for payments through PeopleSoft in a high-volume environment. The Cashier will work in the Epic system to process batches and monitor payments as they come in for preparation. The position also supports the Electronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT) processes for UCSF and CPG. The Cashier will also conform to all UCSF, CPG, government, and HIPAA policies and procedures.

Key Responsibilities:

Lockbox and P.O. Box Payments and Correspondence

• Reconcile all daily Lockbox deposits for UCSF SFGH Clinical Practice Group, including the number of checks received, total amount of checks deposited, and maintenance of ongoing controls to ensure accuracy.
• Match all patient checks with corresponding statements.
• Open all mail received from the P.O. Box once a week under dual control to collect live checks received. Forward full and final payments coming from the Lawyers' Office to the Customer Service Supervisor.
• Remotely deposit all live checks to Bank of America Lockbox 743749.
• Log all deposits received from the Lockbox and P.O. Box to the Deposit Log sheet.
• Prepare daily online journal entries for all payments received.
• Log all ACH payments received from the Controller's Office.
• Date stamp all incoming live correspondence, mail, and live checks received.

ACH/Wire and Credit Card Payments

• Check the daily ACH notification of EFT from the UC Accounting Department to research and identify accounts by NPI that belong to CPG.
• Process ACH payments through the Remit Run in Epic and forward information to the payment poster for processing.
• Prepare daily online journal entries for ACH payments received.
• Process credit card payments through the credit card machine authorized by patients through the Lockbox and by request from departments.
• Prepare online journal entries for credit card payments received.

Payment Reconciliation and Miscellaneous Duties

• Log completed payment batches on Posting Log sheets.
• Reconcile daily audit payment-posted batches to ensure the balance ties out with the spreadsheet.
• Sort daily mail received from ZSFG.

Required Qualifications

• General knowledge of accounting controls and standard cashier policies.
• High school graduation or four years of related administrative experience, or an equivalent combination of education and experience.
• Knowledge of Microsoft Word, Excel, and Teams.
• Thorough knowledge of administrative procedures and processes, including word processing, spreadsheet, and database applications.
• Good verbal and written communication skills, active listening, critical thinking, multitasking, and time management skills.
• Experience with or interaction with Epic.
• Ability to decipher the differences between credits and debits in order to solve system errors.

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