TITLE: Guest Service Representative
Position Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates
a warm, welcoming environment for our guests, offers creative solutions for
unique celebratory occasions and sells our delicious cakes. The Guest Service
Representative is the first point of brand contact in our bakery and serves in
an essential role to engage and bring joy to our guests, create a memorable
experience and leave a positive, lasting impression. The Guest Service
Representative embodies NbC core values and demonstrates a strong commitment to
guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
· Promptly greets
walk-in and phone guests with genuine warmth and helpful enthusiasm to determine
interests and needs and follows NbC Sweet Steps of Service to create a superior
guest experience.
· Maintains strong
product knowledge to educate guests on NbC cake distinction, size and flavor
profile options, pricing, special promotions and complementary retail
merchandise.
· Suggests
additional merchandise, including balloons, candles and cards, to complete
unique celebration.
· Processes guest
orders efficiently and accurately utilizing point-of-sale system and invites
guests to join NbC Email Club to benefit from special promotions and remain
connected.
· Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping
of the floor, and dusting/cleaning of countertops, windows and other surfaces.
· Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
· Assists the Crafter in preparing cake decorations and packaging supplies as needed.
· Complies with all health and safety guidelines and NbC policies and procedures, including strict
adherence to dress code and personal hygiene.
· Maintains a nconsistent work attendance and punctuality record.
Core Values and Competencies:
· Servant’s Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
· Spirit of a Champion
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
· Genuine Connections
- Projects warmth, enthusiasm and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
Knowledge,
Skills and Abilities:
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education,
Certifications and Work Experience Requirements:
· Applicants must be 16 years of age or older.
· While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work
Availability: _________________
Example: Must have the flexibility
to work various shifts, including early mornings, evenings, weekends and
holidays, based on changing business demands.
Work schedule
- Weekend availability
- Holidays
- Day shift
- Night shift
Benefits
- Flexible schedule
- Employee discount