Casino Floor Server

The incumbent in this position is responsible for providing excellent customer service while mixing and serving food and drinks (alcoholic and non alcoholic) to patrons

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Serve beverages to Casino customers as established by the department.
• Uphold the highest standard of customer service and provide the best possible experience for our guests.
• Responsible for the security and accuracy of assigned checks and is accountable for any and all overages and shortages
• Keep cocktail server station clean and orderly.
• Act as a guest service representative by providing information about the facility.
• Act in a manner that is professional in body language and attitude
• Alert management to guests who are intoxicated or under 21
• Enhance the company’s objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.

WORKING CONDITIONS

• Communicate effectively with customers and co-workers alike.
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity depends upon customer volume.
• Move effectively and efficiently throughout the casino floor and in the bar areas.
• Carry serving tray, weighing up to 10 pounds, throughout an 8 hour shift and serve drinks to customers.
• Document and comprehend drink orders.
• Perform other tasks assigned.

• Must be 21 years of age.
• Must meet established department appearance standards.
• The skills and abilities necessary to perform within this position are typically acquired through two months of on-the-job training or through related experience.
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.