Casino Host

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Responsible for cultivating and building player relationships for enhanced experience.
2. Responds promptly, pleasantly, and accurately to questions from VIP guests. Ensures all VIP guests receive the best possible service available. 
3. Assists with marketing promotions including participating in developing concepts, writing promotion rules, and coordinating participation on the day of the promotions. Assists with coordinating regularly scheduled promotions such as the monthly birthday party.  
4. Expedite details of player visits by making sure players have a card to play with, issuing promotional gifts, and/or arranging player reservations at hotel or restaurant, as necessary.  
5. One-on-one interaction with customers to enhance casino experience. Make personal calls for special occasions and events. Coordinate player communication such as get-well cards, sending flowers, and gifts. 
6. Listens thoroughly to customer complaints, concerns, and suggestions and takes appropriate action.  
7. Provides leadership, promotes teamwork, and positive attitude for co-workers to ensure excellent customer service experience
8. Designs and implements growth strategies, events, and promotions. Hosts VIP events, both on-site and off-site. Assists with “Welcome Back” mailings and follow-up on new action players.
9. Encourages guests to participate in slot club membership and gaming events.  Evaluates and issues comps to customers. Surveys customers’ likes, dislikes, and maintains information on their account. 
10. Analyze the database to identify players that may want to reactivate their participation. Develops reactivation strategies through direct mail, telemarketing, and special offers

QUALIFICATION REQUIREMENTS:
Demonstrated knowledge of casino operations and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills, including experience persuading and negotiating. Demonstrated knowledge in developing positive contacts with guests and employees. Ability to use good judgment in decision-making situations.

EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree or equivalent in experience or education. One (1) or more years of recent and related experience marketing casino games, preferably slot machines or player’s club operations. Sales background is preferred. 

COMPENSATION & BENEFITS:

Annual salary $57,784+ based on experience plus significant performance incentives

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park. Free local gym membership, tuition reimbursement, and more.