Best Practices, Casinos, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Entertainment and Media, Gaming, Multitasking, Presentation/Verbal Skills, Writing Skills
LOCATION
Monticello, New York
POSTED
30+ days ago
Essential Functions:
Greets VIP Casino patrons and guests and assist them with their needs.
Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix
Attends player events both on and off site, interact with invited players and provide superior guest service.
Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.
Achieves personal and department goals as determined by management.
Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
Actively seeks new players through networking.
Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
Speaks with qualified players in person or by phone to sell promotions and special events.
May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
Attends all necessary meeting.
Performs other tasks as assigned.
Core Competencies:
Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision.
Essential Requirements:
Excellent verbal and written communication skills and friendly outgoing personality required.
Must possess excellent customer service, organizational, and multi-tasking skills.
Strong knowledge of player tracking systems preferred.