Casino Host

Summary:

Responsible for cultivating new and existing casino players through relationship building techniques, managing comp and point accounts within myAdvantage Club program and encouraging gaming migration and player loyalty within a rewards based tiered card system.

Essential Functions and Responsibilities:

• Greets and answers phones in a professional manner.
• Participates in casino-invited events, concerts and tournaments as scheduled.
• Physically walks the casino floor for all forms of customer service needs.
• Monitors casino floor to identify non-carded players and promotes new card enrollments for myAdvantage Club.
• Create and categorize reports on a daily basis.
• Cultivates player loyalty to the property through building one to one relationships and face-to-face conversation time with guests.
• Responsible for increasing trip activity in prospect and inactive accounts through assigned telemarketing.
• Identifies and recognizes players actively engaged in gaming areas on the casino floor.
• Researches detailed account information to guide casino players on achieving increased card levels within a rewards based tiered card program.
• Maintains a comprehensive understanding of the entire property and all current special events, promotions, invitations and be able to easily explain them to casino players.
• Communicates and documents conversation and daily activities with casino players.
• Maintains competitive market awareness through research and property comparisons.
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Performs other duties as assigned