Casino Host (Player Development)

Responsibilities:

• Develop and execute sales strategies to grow assigned player segments, increase trip frequency, and drive gaming revenue.
• Actively prospect, identify, and recruit new and inactive players through casino floor engagement, outbound calls, emails, text messaging, referrals, events, and promotional campaigns.
• Build and maintain strong relationships with new, returning, and high-value guests by providing personalized service and timely follow-up.
• Use player tracking systems, CRM tools, and guest data to evaluate play history, preferences, visit patterns, and revenue potential.
• Meet or exceed established sales, player development, visitation, reactivation, and revenue goals.
• Promote casino amenities, promotions, tournaments, entertainment, dining, hotel offerings, and special events to assigned guests and prospects.
• Coordinate guest event invitations, complimentary offerings, and personalized experiences in accordance with company policies and approved comp guidelines.
• Maintain regular visibility on the casino floor to greet guests, develop rapport, resolve concerns, and identify new sales opportunities.
• Track guest contacts, sales activity, follow-up commitments, preferences, and outcomes accurately and timely in the appropriate systems.
• Respond promptly and professionally to guest inquiries, requests, and service concerns, escalating issues when appropriate.
• Represent the property at casino events, VIP functions, tournaments, player parties, and community or business development activities as assigned.
• Maintain knowledge of casino games, loyalty programs, promotions, property amenities, responsible gaming practices, and applicable gaming regulations.
• Protect the confidentiality of guest information and comply with all company policies, regulatory requirements, internal controls, and standards of conduct

Competencies:

• Demonstrated ability to prospect, build relationships, close sales opportunities, and achieve measurable revenue or guest development goals.
• Strong knowledge of casino operations, player loyalty programs, gaming products, promotions, and guest service standards preferred.
• Excellent verbal and written communication skills, including professional telephone, email, and in-person sales communication.
• Ability to analyze player data, prioritize sales opportunities, and make sound decisions within established guidelines.
• Proficiency with player tracking systems, CRM platforms, Microsoft Office, email, and other business systems.
• Professional presence, strong interpersonal skills, and the ability to interact effectively with diverse guests, team members, and leadership.
• Ability to maintain composure, discretion, and professionalism in a fast-paced, high-volume casino environment.
• Must be able to obtain and maintain all required gaming licenses, registrations, or work cards as required by applicable regulatory agencies.

Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range: Min $42,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.