Casinos, Communication Skills, Concrete, Cost Control, Customer Satisfaction, Develop and Maintain Customers, Diversity, Documentation, Driver's License, English Language, Financial Analysis, Games Programming, High Limit Gaming, Keyboards, Lift/Move 50 Pounds, Mathematics, Microsoft Access Database, Microsoft Excel, Microsoft Product Family, Microsoft Word, Project/Program Coordination, Project/Program Management, Team Player, Telemarketing
This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding extensions of large sums of money and complimentaries. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
- Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
- Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
- Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
- Award customer complimentary based on gaming action and program guidelines.
- Coordinate guest rooms, meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
- Attend special function (parties, tournaments, etc.) and participate in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Use all equipment associated with the position, including but not limited to computer keyboard.
- Observe and direct actions of subordinates.
- Analyze and interpret financial data in order to make decisions regarding credit limits.
- Review and comprehend all necessary documentation.
- Must have valid state driver's license.
- Must be proficient in Microsoft applications (Excel, Access, Word).
- Communicate effectively at all times, with guests as well as all levels of employees.
- Basic mathematical skills required.
- Maintain confidentiality.
- Work as a team.
- Effective communication skills
- Appropriate professional appearance and demeanor
- Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours
- Team Player with a guest first attitude
- Minimum age of 21 years old
*PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
EDUCATION and/or EXPERIENCE:
Casino, marketing or sales experience required.
MATHEMATICAL SKILLS:
Basic math skills.
Language Skills:
Must be able to speak and understand English.
PHYSICAL DEMANDS:
- Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
- Constantly walking up to distances of 500 ft. during shift.
- Frequently stooping, reaching.
WORK ENVIRONMENT:
- Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
- While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
- Work with others in close spaces.
- Moderate to high noise levels.
- Walk/stand on tile/mats/carpet/cement.
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Benefits:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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