Analysis Skills, Casinos, Communication Skills, Customer Support/Service, English Language, Establish Priorities, Gaming, High School Diploma, Interpersonal Skills, Maintain Compliance, Marketing, Mathematics, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Promotional Programs, Revenue Growth, Team Player, Telemarketing, Writing Skills
The Casino Marketing Specialist is responsible for supporting the Player Development team by building relationships with assigned un-hosted and lower-segment players, aiming to generate future bookings, revenue and enhance guest satisfaction. This role focuses on outbound and inbound telemarketing strategies, event/promotion support, and incremental visitation growth. The position serves as a support function between Casino Hosts and Player Development Directors while ensuring compliance with established marketing and comp guidelines.
Responsibilities:
The primary function of the Casino Marketing Specialist will be to drive revenue by engaging unassigned, inactive, and active casino guests through daily phone and email outreach. This role is responsible for promoting upcoming and current bookings, casino special events, tournaments, promotions, offers, and shows, with a strong focus on converting these communications into future room reservations. The Casino Marketing Specialist will also attend and actively participate in casino events and tournaments to support guest engagement and revenue growth.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests and fellow employees.
- Verify phone numbers, mail and email addresses.
- Safeguard the confidential information of all employees, department, player, and company records.
- Understand current comp guidelines, hotel comp rates to apply to future room reservations.
- Maintain a full knowledge of all upcoming special events, special promotions, shows, tournaments and play criteria required for invitations to such functions.
- Have knowledge of other Golden Nugget casinos in the company for property referrals if necessary
- Establish and maintain a positive rapport with co-workers and other departments.
- Follow all company and department policy and procedures.
- Present and maintain a professional appearance.
- Create and participate in teamwork.
- Maintain a clean, safe, hazard free work environment of workstation.
- Meet or exceed all weekly, monthly, and quarterly performance goals, including but not limited to, the number of calls, emails, room bookings, and casino event bookings.
- Work closely with Host Services Team for all support services.
- Engage with Player Development/Casino Host team members for on-site reach out and end of trip play review and comping.
- Perform other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- Computer literate in Microsoft Windows and Office applications required.
- Minimum age requirement is 21.
- Ability to work flexible schedules, nights, weekends and holidays as required.
- Must present an image of excitement and enthusiasm.
- Must be able to successfully register with the NV Gaming Control Board.
- High School Diploma or GED required. College preferred.
- 2-year casino or telemarketing experience preferred.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Ability to read and understand all policies and procedures.
- Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
- Must be able to complete standard forms and reports.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.