Catering Account Lead

About the role

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our biggest clients. In this role, you will be responsible for managing the entire account, ensuring a seamless experience across multiple distinctive service lines within the onsite cafe setting. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client. If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we’d love to hear from you.

Work environment: This position is located at a commercial kitchen space within a corporate office environment. 

Physical requirements: This position requires standing for up to 6 hours at a time and moving equipment up to 50 lbs.

What you’ll be doing:

• Serve as the sole point of contact for our client, fostering a long-term relationship built on trust and consistent communication
• Manage client requests and feedback around the food service program and tailor services accordingly
• Own all client-facing presentations and service performance conversations, including QBRs, weekly updates, ad hoc reports, and other business reviews
• Ensure BEOs, catering orders, and special event details are reviewed, communicated, and executed with a high degree of accuracy and surpass client expectations
• Implement and enforce best practices to streamline operational processes and maintain high standards of service
• Ensure the client’s needs and expectations are clearly understood and met through proactive communication and follow-ups
• Lead, train and develop the front-of-house team, ensuring exceptional service that aligns with Sifted’s brand values and the client’s expectations
• Helps ensure that portion sizes are standardized and maintained 
• Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation 
• Monitor and manage spending to ensure operations remain within the established budget for the client account
• Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
• Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments
• Create and post the schedule for hourly FOH personnel 
• Assist with management of events equipment, décor, supplies and storage spaces
• Ensure accuracy in signage for menus, ingredients and allergens 

Our ideal candidate:

• Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
• Experience with opening corporate dining concepts and creating and implementing processes
• Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
• Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
• Energetic, adaptable, and capable of thriving in a fast-paced environment
• Comfortable with feedback and eager to learn and grow within the role
• Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack

Perks + benefits

• Compensation : $85,000 to $95,000
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 80 hours of PTO with each year of employment; paid winter break from Dec 24 - Jan 1
• Free lunch during meal service
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility : This position must maintain Seattle Food Service card (company-paid); must be able to drive a company vehicle with a valid driver's license

Work environment : This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach