CATERING and SALES MANAGER (on-site)

The HR Manager

Windsor, CA

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Budgeting, Catering Services, Cold Calling Skills, Cook Dishes, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Event Management, Facebook, Food and Beverage Industry, Google Apps, Hotel Management, Internet Research, Lift/Move 50 Pounds, Logistics, Marketing, Marketing Plan, Mathematics, Meet Sales Quota, Microsoft Office, Multitasking, Organizational Skills, Performance Management, Problem Solving Skills, Purchasing/Procurement, Recruiting/Staffing Agency, Rentals, Restaurant, Revenue Growth, Revenue Management, Sales, Sales Management, Sales Prospecting, Sales Tools, Team Player, Time Management, Trend Analysis, Twitter, Vendor/Supplier Relations

LOCATION

Windsor, CA

POSTED

30+ days ago

CATERING & SALES MANAGER (on-site)

POSITION SUMMARY:

We are representing our client, Geyserville Inn, in their search for a Catering & Sales Manager. In this position, you will be responsible for selling, planning, coordinating, and managing all aspects of private events and meeting functions held at their hotel. You will partner with the revenue management and hotel/restaurant management teams to successfully implement strategies to grow revenue. This role will provide coverage for food and beverage management on their days off and will assist as needed in other departments to maintain our exceptional service standards. We’re looking for an enthusiastic individual who is fun and energetic and takes the work seriously.

ABOUT THE GEYSERVILLE INN:

The Geyserville Inn and Grille is a hotel/bar/restaurant located in the heart of the Alexander Valley, just 30 minutes North of Santa Rosa, CA. Owned and operated for over 20 years by the same family, we have a friendly staff providing a fun atmosphere for both guests and employees. When you’re here, you’re a part of the family!

RESPONSIBILITIES

Sales & Outreach (45%):

Work with the management team to generate a definitive group sales and marketing plan to achieve departmental revenue goals
Prospect for new group sales leads through regular cold calls and online research
Network to obtain leads and build relationships with new and existing clients
Plan, coordinate, and manage all aspects of private event and meeting functions held
Work with the management team to achieve defined business objectives
Create and customize back-office items such as group contracts, banquet event orders, wedding timelines, and event itinerary’s, and chef’s orders & wedding tastings.
Meet with vendors at the venue location on the day of the event to assist staff in ensuring the completion of a successful event
Ensure that logistics are considered, staying within the allocated budget
Keep image libraries updated on an ongoing basis with visuals that are on-brand, working with clients to secure rights to use images from events

Events Management (45%):

Schedule and execute tours for events and room blocks if needed
Efficient at using Caterease software to help with the planning of events, learning all aspects of the program
Plan and coordinate wedding tastings, timelines, banquet event orders (BEO’s), chef orders, food and beverage orders, and rental orders with clients and team
Establish and maintain relationships with clients and vendors, including collecting vendor info at the conclusion of event, retrieving photos, and collecting feedback
Plan event details, collaborating with the management, clients, and/or wedding planner
Customize contracts to meet group and property needs and seek approval for details that fall outside of customary arrangements and house policies
Enter contracts into the calendar and collect payments in a timely manner
Attend and manage hotel-hosted events and address potential issues that may arise
Respond with a sense of urgency to guest service concerns during events and achieve satisfactory resolution
Maintain a working knowledge of the complex needs of a wide variety of events throughout the season

Admin Support (10%):

Provides management oversight as needed to the restaurant on the manager’s day off
Keeps event staff informed as to all details of each event, and monitors and directs the team during events, ensuring guest satisfaction and smooth operations
Tracks information and data to provide regular management reports as requested by the General Manager
Maintains and organizes catering and banquet supplies, which includes purchasing
Maintains staffing guidelines, staffing lists, and works with HR and/or staffing agencies to ensure appropriate staffing levels for events, to ensure excellent service while meeting budget needs
Assess trends, team performance, and the general group sales climate, and make thoughtful suggestions to improve revenue and performance for the hotel
Works with the revenue management team and coordinates group pickup, room blocks, and other details to achieve the revenue strategy for the property
Attends management meetings as required
Supports all management initiatives throughout the property as needed
Communicates matters of importance to the General Manager immediately
Represents the hotel in a positive light at all times to guests, staff, clients, and the general public

EDUCATION & EXPERIENCE

AA degree or higher in communication/marketing, or equivalent experience preferred
1 + years of hospitality sales experience
2 + years of event coordinating experience
Demonstrated experience working in restaurants and catering, delivering high levels of guest satisfaction

REQUIRED SKILLS AND ABILITIES

Experience as an event coordinator
Must have strong customer service skills and problem resolution skills
Must be able to work under pressure, have excellent time management skills, and be able to prioritize and handle multiple projects
Must be proficient with sales tools/resources such as Microsoft Office applications or Google equivalents, Instagram, Facebook, and Twitter
Must have mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Ability to work nights, weekends, and holidays as business dictates
Must be detail-oriented, organized, and efficient

PHYSICAL REQUIREMENTS

Able to perform all essential duties with or without accommodation
Walking, standing, sitting – frequently
Kneeling – occasionally
Lifting/pulling/pushing up to 50 pounds – occasionally
Computer – frequently

COMPENSATION RANGE: $77K per year, plus potential for bonus

About the Company

The HR Manager

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