Henry Vilas Zoo, 702 S Randall Ave, Madison, Wisconsin, United States of AmericaPosition TitleCatering AssociateReports ToCatering Supervisor(s) and Catering Operations ManagerResponsibilitiesLive out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.Oversee quality, product levels and inventory of product.Fulfill guests' needs quickly and efficiently and resolve complaints effectively.Meet expectations of proper set‑up, execution, breakdown, and cleanup of each catered event.Execute back‑of‑the‑house, front‑of‑the‑house and side‑work duties for overall productivity of banquet events as assigned.Express knowledge of menus, food presentation, and food service techniques with guest service in mind.Perform strenuous manual labor as required (equipment storage, event set‑up, tear‑down of tables and chairs).Support placement, movement and storage of rental orders, buffet cards, and catering items.Assist the Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.Maintain a friendly and approachable attitude toward the client, guests, and staff.Communicate clearly and openly with leaders for overall success.Display a sense of urgency at all times.Uphold a professional appearance and mannerism.Maintain a clean, safe, and organized work environment.Perform other tasks as deemed necessary.Job RequirementsStrong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.Excellent problem‑solving and decision‑making skills combined with the ability to be organized.Demonstrates the ability to remain flexible in a fast‑paced environment.Operate all equipment necessary to perform job duties.Physical ability to stand for extended periods and move and handle boxes (35 lbs) as necessary; accommodation upon request.Ability to work varied hours/days, including nights, weekends and holidays, as needed.Previous ExperienceCatering and/or event industry experience a plus. All educational backgrounds are eligible.Compensation and BenefitsEligible for overtime pay.On‑Demand Pay Program: access to a portion of earned wages before payday.Meal plan & employee discounts at applicable locations.Participation in a 401(k) program with a 15% company match (eligible after 1,000 hours and 1 year of employment).Tuition discount through Partnership College.Up to 8 hours of bereavement leave.Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.Paid sick leave in accordance with applicable state and local laws.Location & Work HoursLocations: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado, Maryland, Washington.Equal Opportunity EmployerSSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.All SSA Holdings and affiliated companies are equal opportunity employers. We aim to create an inclusive workplace and welcome applicants from all backgrounds.California Residents: The SSA Group California CCPA Candidate and Employee Privacy Notice applies.San Francisco Residents: We will consider qualified applicants under the Fair Chance Ordinance. The Fair Chance Ordinance document applies.#J-18808-Ljbffr