Manager- Catering Operations
Are you passionate about developing programs and serving people with a smile? Are you a detail-orientated leader who isn’t afraid of behind-the-scenes processes as well as hitting the road? Do you thrive in a fast-paced and dynamic work setting and enjoy connecting with people? If so, we have the perfect role for you!
Join Chick-fil-A at 156th & Maple, where you'll be a key member of the leadership team and the literal driving force behind our catering program. As a Director, you'll collaborate closely with the Operator and restaurant leaders to build and execute restaurant catering deliveries while delivering exceptional guest experiences.
This is an operational opportunity that blends order production, delivery and event execution, along with serving guests during off-peak periods.
This leadership role requires open availability, Monday-Saturday, with an average of 40-45 hours per week on a split schedule, if required, with one day off per week in addition to being off on Sunday.
Role Responsibilities
Leadership Focus
1) Spearhead catering program development alongside restaurant senior leadership
2) Grow and develop catering relationships through personal interactions and traditional marketing
3) Track and monitor all strategic initiatives and investments for improved results
4) Report to leadership on catering program sales growth, customer retention and guest experience
5) Aligns to our company mission and vision while acting as a role model for our team
Operations
1) Assists Sales and Brand Growth Director with all day-to-day operations of catering program
2) Personally work alongside front of house and back of house staff for order production
3) Deliver and set-up catering events per guest requests and restaurant standards
4) Lead, coach, and develop shift leaders on catering process for seamless execution
6) Strategically manage schedule for catering order production and delivery
7) Attend special events and community outreach activities on behalf of restaurant
8) Handle guest issues that arise during catering delivery or ordering process
9) Work alongside Team members in restaurant when not actively working on catering business
Behavioral Characteristics
• High Integrity
• Attention to detail
• Time management and timeliness
• Careful and prudent
• Relentless in the pursuit of excellence
• Servant leader
• Positive Attitude- with guests and team members
• Coachable
• Collaborative
• Driven, results-oriented
Qualifications
• Previous experience in an Operational and Leadership Role
• Food service experience preferred
• Catering experience preferred
• Valid Driver’s License
• Clean driving record
• Must be 18+ years old
• Comfortable lifting up to 50 lbs. and standing for extended periods
• Ability to work 40 hours a week with complete open availability
• Anticipated 5 to 10 overtime hours available weekly
• Flexibility with role responsibilities as the business grows
*Background check may be required.
Benefits
• Health, Dental, and Vision insurance with Operator contributions
• Partial reimbursement for gym membership, work attire and cellphone
• Opportunity for 401k with Company Match
• Meal Benefits
• Meal Benefits
• Partial Childcare reimbursements
• Flexible work schedule with Sundays off
• Positive and Fun Environment
• Direct mentorship and leadership development from Owner/Operator
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Overtime
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Paid training