Catering Manager

• Manage all aspects of assigned events - ensure guest satisfaction.
• Meet with client and/or planner prior to event and ensure BEO is updated with any changes.
• Oversee the execution and cleanup of catering functions.
• Attend and engage in daily pre-function meetings for staff to familiarize them with the needs of each event.
• Collaborate with the event planner to ensure seamless guest service.
• Monitor and maintain the banquet department''s systems and equipment to ensure their optimum performance.
• Assist with set-up and breakdown of event spaces; including transporting to and from events.
• Provide continuing supervision, training and coaching of assigned staff to improve service.
• Promptly address and find resolution to guest concerns escalate to supervisor when necessary.
• Provide reports as needed.
• Communicate with EPO and Associate Director of Catering to ensure high quality presentations in all aspects of the operation with a focus on attention to detail.
• Ensure that proper temperature levels for all food products during transportation, pre-service holding and service meet food safety compliance at all events.
• Keep department, storage rooms and equipment clean at all times ensuring compliance with state, local board of health and department sanitation guidelines.
• Ensure organization of the banquet departments' storage rooms and work with Steward department to establish par levels for supplies and equipment.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silverware.

Knowledge, Skills and Abilities

• Ability to work evenings and weekends.
• Ability to effectively communicate with a variety of clients and colleagues.
• Ability to work in a fast-paced stressful environment.
• Knowledgeable of food safety protocols.
• Knowledge of Microsoft Suite & other scheduling and invoicing programs.

Physical Requirements

• Ability to lift and transport up to 40lbs.