Catering & Marketing Assistant

Full job description

Purpose:

The Marketing Assistant serves on the Marketing Team as a forward-thinking partner who demonstrates ownership over a defined external-facing strategy aimed at growing sales and building the brand in the community, and a defined internal-facing strategy aimed at employee retention and satisfaction. He/she embodies Chick-fil-A's values and serves as an ambassador to the community.

Requirements:

• Ability to work at least 30 hrs/wk (at least one opening and one closing per week and Saturday availability)
• Chick-fil-A experience is desired but not required
• Ability to be trained in both Front of House & Back of House
• Knows our Vision, Mission, and Core Values
• ServSafe Manager certified
• Leadership approval

Skills:

• Demonstrates creativity, sales, and marketing understanding, and is a self-starter
• Strategic thinker in planning and implementing marketing initiatives and promotions.
• Demonstrates a growth and win mindset - results-oriented, quick study.
• Relationship builder & coaches others to perform as part of a team.
• Outgoing, friendly, works well with the public, networks, and is involved in the community.
• Servant Leader, team-oriented with a passion for people and world-class service.
• Well-organized with excellent verbal, written, and electronic communication skills.

Job Responsibilities:

Assist in developing the annual marketing plan to build/drive external sales through various channels (Catering, Chick-fil-A Team Led Delivery, Family Nights, etc.) and boost employee satisfaction:

• Assist in developing a plan to ensure Emotional Connections Marketing (ECM) daily and REMARKable experiences are taking place
• Create and execute in-store and outside marketing activities
• Ensure the Chick-fil-A Cow is leveraged as needed (Cow mascot, plush cow)
• Involve the team in community-wide events
• Enhance the program for weekly team member recognition based on performance
• Assist our program for monthly team member recognition associated with special events
• Work alongside the team for market-level initiatives and leverage individual, as well as store-focused activities
• Assist with the execution of events
• Manage the store website and social media presence on all applicable platforms
• Effectively respond to and manage CARES through Spotlight promptly
• Daily review of CARES to promptly respond to guest complaints
• Conduct weekly CARES analysis to identify trends and utilize the data to drive initiatives for restaurant growth and opportunities for improvement and/or praise.
• Build and manage relationships with Chick-fil-A guests
• Attend community meetings as a restaurant representative to build and maintain relationships with business partners (schools, businesses, hospitals, etc.)
• Train and develop team/guests on the "@CFA One App"
• Ensure promotions are properly advertised (signage, social media, etc.)
• Manage physical store ambiance and presentation.

Benefits:

• Great TEAM culture and positive work environment where everyone is treated with honor, dignity, and respect!
• CLOSED on Sunday! Spend time with family, rest, or worship if you choose.
• Eligible Team Members can apply to receive a Remarkable Futures Scholarship from Chick-fil-A, Inc. – up to $25,000!
• Team Members can make an impact beyond the restaurant as we serve our local communities.
• FREE employee meal!
• Opportunities to build a career in a dynamic business, become a leader, or maybe even an Owner/Operator one day.
• Eligible team members can earn paid time off.
• Attractive options for various other benefits, which the Operator contributes to for greater affordability, including health insurance, 401K, and profit sharing.
• Competitive pay, with the opportunity for increases based on performance
• And so much more!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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