Title: Catering Manager
Reporting Structure: Reports to Back of House Director
Hours per week: 40-45 hours weekly in a mixture of catering operations and other restaurant positions. The catering manager must have availability to work some evenings and weekends as needed to support orders at those times.
Role Vision:
The Catering Manager is an action-oriented and organized individual who enjoys high pressure and fast paced situations; preparing, assembling and delivering catered food to our guests at Chick-fil-A West Carmel.
Areas of Ownership and Responsibility:
Catering Operations:
· Ensure all catering orders are fulfilled accurately and on-time
· Receive and enter catering orders into the register
· Complete setup and preparation for each order; boxes, utensils, sauces, etc
· Assemble trays of nuggets, chicken strips, ect.
· Drive delivery orders
· Maintain a clean and organized operations area
· Prepare and include a thank you card, coupon, and receipt along with each order
· Assist in logging catering orders for future follow-ups and repeat orders
· Notify the marketing director of any issues with orders and/or guests
· Implement systems and processes to improve the catering fulfillment process
· Partner with other restaurant leaders and food prep team members to create daily and weekly plans to execute upcoming orders
Kitchen Operations:
· Serve in restaurant positions, performing work such as:
o Order taking
o Assembling boxes of nuggets and strips
o Assembling sandwiches
o Cooking and serving Waffle Potato Fries
o Breading chicken
o Cleaning
Skills needed:
Planning, attention to detail, organization, enjoys the pressure of working on multiple things at once, professional communication with guests, thorough communication with restaurant operations team, self-management, goal setting, creativity, flexibility.
Working at Chick-fil-A® West Carmel is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.