Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.
Bartell Hotels is an equal opportunity employer.
The primary aim of the Catering Sales & Conference Services Manager is to support achievement of overall hotel revenue goals through proactive sales efforts and exceptional event servicing. The ideal candidate is both detail-oriented and sales-minded, with the ability to build strong client relationships and successfully execute events from initial inquiry through post event follow-up.
What You’ll Own
- Service and manage assigned in-house group and catering accounts, acting as the primary liaison between clients and hotel operations teams.
- Coordinate all meeting and catering details including banquet event orders (BEOs), Delphi diagrams, timelines, menus, audiovisual requirements, and special requests and effectively communicate to appropriate hotel departments.
- Prepare customized proposals, negotiate contracts, and create banquet event orders that align with client needs, as well as hotel profitability and operational objectives.
- Actively solicit and generate new local catering and social event business, with an emphasis on evenings and weekends, through outside sales efforts, networking, referrals, community involvement, online prospecting, bridal shows, trade shows, and sales blitzes.
- Develop and maintain strong relationships with local organizations, event planners, wedding coordinators, schools, businesses, community groups, and industry partners to promote the hotel and drive new business opportunities.
- Monitor market trends and conduct competitive analysis to identify opportunities for growth and maintain the hotel’s competitiveness within the local catering and social event market.
- Conduct site tours and client meetings to showcase hotel event spaces, catering offerings, and guest room accommodations.
- Partner closely with Sales and Operations teams to ensure successful execution of all events and a high level of guest satisfaction.
- Attend weekly BEO, GRC Review, Revenue and other internal and external meetings as needed
Other duties may be assigned as needed.
What You Bring
- Minimum 5 years of hotel catering/conference services, special events, and/or sales experience expected.
- Experience with Delphi & Delphi Diagrams or similar systems required; Hilton brand experience a plus.
- Associate or Bachelor’s Degree in Hospitality, Business, Marketing, or related field preferred.
- Strong organizational, communication, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
- Must be able to work a flexible schedule including evenings and weekends based on business demands.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and arms, speak, hear. The employee may occasionally be exposed to outdoor weather conditions during site tours or events. The noise level in the office is usually low to moderate but event space can be moderate to high during functions.