Catering Sales Manager

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The principal role of this position is to coordinate details of all social events booked by the Catering Sales Managers. To be the primary liaison between the customer and the hotel operations team in order to ensure client success

What you'll be doing

• Work with each client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow room set-up, group room blocks and VIP services etc.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Report and communicate meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirement and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) as designed by sales.
• Conduct hotel and banquet facility tours and entertain clients in accordance with company and property policies.

Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies or process any necessary adjustments. Review final bill prior to presenting to client.

Anticipated Pay Range & Additional Job Information

$25.00 to $27.00 base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Handles all correspondence as it pertains to Social clients: Banquet event orders, ensure proper billing to guest folios and master account.
• Prepare and Distribute Social Event Resumes. Attend Weekly Resume Meeting.
• Ensures that all BEO's and paperwork has been completed properly. Attend Daily BEO Meetings covering your events.
• Responsible for arranging all food & beverage details for functions assigned.
• Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment.
• Coordinates the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times
• Monitor the performance of the events through verifications and analysis of customer satisfaction systems.
• Coordinates functions and activities with other department heads as appropriate.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these ️)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.