Catering Support & Relief Receptionist

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Catering Support & Relief Receptionist

Department: General Office / Human Resources

Reports To: Office Administrator

Location: Dallas

FLSA Status: Non-Exempt

Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Catering Support & Relief Receptionist in our Dallas office. The Catering Support and Relief Receptionist supports the daily operations of the Firm by coordinating catering services for internal and external meetings and providing relief reception coverage. This role serves as a primary point of contact for catering logistics, vendor coordination, and event support while ensuring exceptional customer service to attorneys, clients, and business professionals.

The position also provides reception support by greeting visitors, managing incoming calls, coordinating deliveries, and supporting office operations in accordance with Firm policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Catering Coordination

• Coordinate catering services for meetings, training sessions, receptions, client events, and special functions.
• Partner with attorneys, executives, and administrative staff to determine event requirements and dietary accommodations.
• Source, coordinate, and maintain relationships with approved catering vendors.
• Place, monitor, and track catering orders to ensure timely delivery and proper setup.
• Maintain catering schedules and proactively manage timing and logistical requirements.
• Track catering expenses and assist with invoice processing and budget monitoring.
• Respond to last-minute requests and changes while maintaining service standards.
• Ensure compliance with food safety and hygiene requirements.
• Serve as a point of contact for catering-related inquiries and support.

Reception & Visitor Services

• Provide relief reception coverage during breaks, lunch periods, absences, and other scheduled coverage needs.
• Answer, screen, and direct incoming calls using a multi-line phone system.
• Welcome and assist clients, visitors, vendors, and guests.
• Coordinate visitor access and routing in accordance with Firm procedures.
• Receive, document, and distribute deliveries and packages.
• Maintain records of incoming and outgoing deliveries.
• Issue parking validations and maintain related logs.
• Direct visitors to conference rooms and meeting locations.
• Maintain a professional and organized reception and lobby area.

Administrative & Operational Support

• Assist with office support activities and special projects as assigned.
• Maintain confidentiality of client and Firm information.
• Support general office operations and customer service initiatives.

QUALIFICATIONS:

• Ability to read and write at a level normally acquired through the completion of high school in order to process informational messages.
• Ability to use electronic mail and basic computer functions at a level normally acquired through completion of one to three months course work in touch typing.
• Interpersonal skills necessary in order to communicate by telephone and in person with visitors, caterers, attorneys and business professionals to provide information with ordinary courtesy and tact.
• Work occasionally requires a high level of mental effort and strain when answering a high volume of telephone calls, receiving last minute catering requests, and performing essential duties.
• Ability to handle telephone calls and visitors, lift small delivery packages, operate telephone equipment and record messages.
• Ability to organize and prioritize numerous tasks and complete them under time constraints.
• Employee must perform all duties with minimal supervision.

Education:

• High school or GED required.

Experience:

• Approximately 1-2 years of on-the-job experience is necessary in order to gain an understanding of the law office and departmental policies and procedures and learn to operate the telephone console system.

Working Conditions:

This position operates in a professional office environment with standard office equipment. Regular full-time attendance is required. Occasional overtime may be necessary to support business needs and Firm events.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

If you require a reasonable accommodation to complete the application or interview process, please contact us at

BusinessProfessionalRecruiting@jw.com