Catering & Take-out Supervisor

All the Best Delicatessen is seeking an organized, customer-focused, and energetic Catering and Take Out Supervisor to manage and grow our catering and to-go services. This role is responsible for coordinating catering orders, building strong customer relationships, revamping our delivery and take-out procedures, ensuring accurate order preparation, and delivering exceptional service that reflects the quality and reputation of our deli.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys working with both customers and team members to create outstanding catering experiences.

Key Responsibilities

• Respond to catering inquiries by phone, email, and in person

• Assist customers with menu selections and pricing

• Prepare and process catering orders accurately and efficiently

• Coordinate order timing and logistics with kitchen and delivery staff

• Ensure all catering orders meet company quality and presentation standards

• Maintain strong communication with clients before, during, and after events

• Help organize and set up catering trays, platters, and event packages

• Track catering inventory and supplies as needed

• Support marketing and promotional efforts for catering services

• Take lead of all delivery and take out services and procedures creating perfection of accuracy

to every guest order

• Development of SOP'S

• Resolve customer concerns professionally and promptly

• Maintain cleanliness and food safety standards in accordance with company policies

All the Best Delicatessen is committed to providing fresh, high-quality food and exceptional customer service. We take pride in creating memorable experiences for our customers through delicious food, reliable catering services, and a welcoming atmosphere.

Qualifications

• Previous experience in catering, hospitality, food service, or customer service preferred

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Ability to work efficiently under pressure and meet deadlines

• Proficient computer and order-entry skills

• Flexible schedule, including weekends or holidays when needed

• Ability to lift and carry catering items up to 30 pounds

• Positive attitude and strong teamwork skills

• Clean driving record and valid driver's license

Preferred Skills

• Knowledge of deli and catering menu items

• Experience coordinating events or large food orders

• Sales or upselling experience

• Experience with TOAST Catering and Take-Out / Delivery

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