CCaaS (Contact Center as a Service) Architect- Torrance, CA (ONSITE)

Job Title- CCaaS (Contact Center as a Service) Architect

Location - Torrance, CA (ONSITE)

Contract - 1+ year

• A CCaaS Architect designs and implements cloud-based contact center solutions that enhance customer engagement, streamline operations, and integrate seamlessly with enterprise systems.
• Key Responsibilities

Solution Design

• Architect end-to-end CCaaS solutions aligned with business and customer experience goals.
• Conduct current-state assessments and define future-state architectures.

Integration

• Connect CCaaS platforms with CRM, ERP, and other enterprise applications for smooth data flow.

• Ensure interoperability with AI-driven tools (e.g., Dialogflow, Agent Assist).

• Advisory & Strategy

• Act as a trusted advisor to clients, analyzing business needs and recommending scalable solutions.

• Provide insights and roadmaps for digital transformation in customer service.

• Implementation & Delivery

• Lead technical teams in deploying CCaaS platforms.

• Oversee project planning, execution, and compliance with requirements.

• Optimization

• Monitor performance and recommend improvements for efficiency and customer satisfaction.

• Leverage analytics and reporting tools to drive continuous improvement.

• Typical Background

• 8+ years in IT/Contact Center technology roles.

• Prior experience as a Solution Architect or Technical Lead in customer engagement platforms.

• Certifications in cloud technologies or CCaaS platforms are often preferred."

• Experience Required

• Strong knowledge of CCaaS platforms (Genesys Cloud, Amazon Connect, Five9, NICE CXone, etc.).

• Experience with CCAI technologies (Dialogflow, Insights, Agent Desktop, Agent Assist).

• Proficiency in cloud architecture (AWS, Azure, GCP).

• Familiarity with enterprise integration (APIs, middleware, data pipelines).

• Strong communication and stakeholder management skills.

• Ability to lead workshops, interviews, and technical discussions.

Thanks & Regards,

Team Lead

Mahesh Kumar

mahesh@yochana.com

Direct No: 949-201-1313

Yochana Solutions INC

Windsor, Ontario- Canada

Farmington hills, MI-48335- USA

USA | CANADA I Mexico | INDIA

W: www.yochana.com

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Last Updated: May 6th, 2026

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