CCaaS-Five9-GCP-Senior Engineer

Objectways Technologies Llc

Phoenix, AZ

Apply

JOB DETAILS

SKILLS

Agile Programming Methodologies, Algorithms, Best Practices, CRM Integration, Call Center Operations, Call Centers, Campaigns, Cloud Architecture, Cloud Computing, Communication Skills, Computer Telephony Integration (CTI), Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cryptography, Customer Experience, Data Structures, Design Patterns Programming Methodologies, DevOps, Documentation, GCP (Good Clinical Practices), GitHub, HIPAA (Health Insurance Portability and Accountability Act), High Availability, Infrastructure as a Service (IaaS), Leadership, Maintain Compliance, Natural Language Processing (NLP), Needs Assessment, OAuth, Operational Audit, PCI, Performance Tuning/Optimization, Release Management/Engineering, SIP (Session Initiation Protocol), Security Architecture, Skills-Based Routing, Software Development, System Architecture, Team Lead/Manager, Telephony API (TAPI), Voice Response Systems, Writing Skills

LOCATION

Phoenix, AZ

POSTED

30+ days ago

Role Description
This is a contract on-site role for a CCaaS-Five9-GCP-Senior Engineer, based in Phoenix, AZ. In this role, the Senior Engineer will design, implement, and optimize software solutions with a focus on CCaaS (Contact Center as a Service), Five9, and Google Cloud Platform (GCP). The candidate will collaborate closely with internal teams and clients to architect solutions, automate infrastructure, manage cloud services, and integrate Five9 applications for seamless operations. Additional responsibilities include analyzing operational needs, performance tuning, and ensuring compliance with best practices and security standards.

Qualifications

8+ years of commercial software development experience
Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
Experience with automated release management using GitHub Actions.
Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
Good understanding of data structures, algorithms, and design patterns
Great written communication and documentation abilities
Strong understanding of cloud security architecture and Encryption and OAuth.
Looks proactively beyond the obvious for continuous improvement opportunities.
Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

About the Company

Objectways Technologies Llc

Resume Resources

Free Resume Templates Free Resume Builder