Sign upLog in

CCaaS Google Data Engineer

Artech LLC

Charlotte, NC

Apply
JOB DETAILS
SALARY
$35–$40 Per Hour
SKILLS
Agile Programming Methodologies, Artificial Intelligence (AI), Business Analysis, CRM Integration, Campaigns, Cloud Computing, Computer Telephony Integration (CTI), Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Cryptography, Customer Service Tools, Data Management, Data Modeling, Data Quality, DevOps, High Availability, Infrastructure as a Service (IaaS), Leading Edge Technology, Natural Language Processing (NLP), NoSQL, Production Systems, Quality Assurance, SIP (Session Initiation Protocol), Skills-Based Routing, Software Development, Team Player, Telephony API (TAPI), Training Data Sets, Voice Response Systems
LOCATION
Charlotte, NC
POSTED
23 days ago

Request ID: 93349-1
Title: CCaaS Google Data Engineer
Locations: Charlotte, NC
Duration: 6 Months
Pay Range: $35 - $40/Hour on W2/C2C (All inclusive)
 

Introduction

We are seeking a skilled professional to join our team. This role involves designing and implementing scalable solutions leveraging leading Cloud and enterprise conversational AI/customer service solutions.

Required Skills & Qualifications

  • 4 years of commercial software development experience.
  • Experience in designing and implementing scalable CCaaS and IVA solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
  • Proficiency in developing secure, resilient cloud infrastructure using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery.
  • Experience with IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform).
  • Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC.
  • Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

  • Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
  • Understanding of model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explainability.
  • Experience with Agile development, CI/CD, DevOps, and Observability.
  • Hands-on experience with Kafka, Relational, and/or NoSQL databases.

Day-to-Day Responsibilities

  • Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
  • Implement and optimize CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management.
  • Collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success.

Company Benefits & Culture

  • Opportunities for continuous improvement and professional development.
  • Supportive and collaborative work environment.
  • Access to cutting-edge technology and tools.

 

About the Company

A

Artech LLC

Resume Resources

Free Resume TemplatesFree Resume Builder