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CCaaS Google Data Engineer

Artech LLC

  • Sunrise, FL
  • 22 days ago
  • $40–$46 Per Hour
  • Instant Apply
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Skills

  • Agile Programming Methodologiesunmatched
  • Algorithmsunmatched
  • Artificial Intelligence (AI)unmatched
  • Atlassian JIRAunmatched
  • Automatic Call Distributor (ACD)unmatched
  • Backlog Prioritizationunmatched
  • Business Analysisunmatched
  • CRM Integrationunmatched
  • Call Center Operationsunmatched
  • Call Centersunmatched
  • Campaignsunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Telephony Integration (CTI)unmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Improvementunmatched
  • Continuous Integrationunmatched
  • Cross-Functionalunmatched
  • Cryptographyunmatched
  • Customer Experienceunmatched
  • Customer Service Toolsunmatched
  • Customer/Client Researchunmatched
  • Data Managementunmatched
  • Data Modelingunmatched
  • Data Qualityunmatched
  • Data Structuresunmatched
  • Design Patterns Programming Methodologiesunmatched
  • DevOpsunmatched
  • High Availabilityunmatched
  • Infrastructure as a Service (IaaS)unmatched
  • Javaunmatched
  • Leadershipunmatched
  • Natural Language Processing (NLP)unmatched
  • NoSQLunmatched
  • Production Systemsunmatched
  • Python Programming/Scripting Languageunmatched
  • Quality Assuranceunmatched
  • SIP (Session Initiation Protocol)unmatched
  • Scrum Product Ownerunmatched
  • Skills-Based Routingunmatched
  • Software Developmentunmatched
  • System Architectureunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Telephony API (TAPI)unmatched
  • Training Data Setsunmatched
  • Voice Response Systemsunmatched

Description

Request ID: 100763-1
Job Title: CCaaS Google Data Engineer
Location: Onsite: Sunrise, FL / Charlotte, NC - onsite
Duration: 06 months (with possibility of extension)
Pay Range: $40-$46/hr on W2.

Job Description:
  • 4+ years of commercial software development experience.
  • Cloud, GKE, Cloud Run, Cloud Functions, Pub-Sub, Apigee, Big Query, Terraform, RDBMS, No SQL, Maven, GIT, Jenkins, CI/CD, Big data, Scala, Spark, Hive SQL, GCP, Google cloud storage and Big Query, ETL, Data Modeling Python, AI/ML, Tensorflow, LLM, GenAI
  • Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
  • Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
  • Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems.
  • Understanding model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explainability.
  • Experience with Agile development, CI/CD, DevOps and Observability.
  • Hands on experience with Kafka, Relational, and/or NoSQL databases.
  • Understanding of data structures, algorithms, and design patterns
  • Looks proactively beyond the obvious for continuous improvement opportunities.
  • Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.

Role Descriptions:
  • 8 plus years of commercial software development experience using Java and/or Python.
  • Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design| NLU/NLP modeling| intent and flow orchestration| webhook integrations| speech-to-text/text-to-speech. Architect secure| resilient cloud infrastructure on major cloud services provider using services such as GKE| Cloud Run| Cloud Functions| Pub/Sub| Apigee| and BigQuery| implementing IAM| VPC design| encryption| multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Architect| implement| and optimize CCaaS solutions| including ACD (Automatic Call Distribution)| skills-based routing| dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| and compliant contact center operations.
  • Have experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities| including CRM/CTI integrations| webhooks| SIP/WebRTC| security configuration| and transition from legacy contact center platforms to Cloud based solutions.
  • Design| develop| and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality| reliability| security| and compliance.
  • Experience building and integrating AI/ML solutions such as Xgboost| SARIMA| Prophet| prompt engineering and TensorFlow into production systems.
  • Understanding model lifecycle including evaluations| hyperparameters| tuning| and ongoing monitoring| model governance| bias mitigation| and explainability.
  • Experience with Agile development| CI/CD| DevOps and Observability.
  • Hands on experience with Kafka| Relational| and/or NoSQL databases.
  • Experience in Data Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
  • Understanding of data structures| algorithms| and design patterns
  • Looks proactively beyond the obvious for continuous improvement opportunities.
  • Leadership and communication: lead teams and collaborate with stakeholders| so strong leadership and communication skills are essential.
  • Excellent communication skills| with the ability to influence at all levels across functions| from both technical and non-technical perspectives alik
  • Roles & Responsibilities
  • Exceptional communication and stakeholder management skills| with the ability to collaborate with cross-functional teams| including developers| business analysts| and quality assurance professionals| to drive project success.
  • Generic Managerial Skills
  • If any Contact center migration to CCaaS and build data solution surrounding the migration
  • Led cross-functional teams to define product vision| roadmap & quarterly plans using Aha & Jira| prioritizing backlogs based on user feedback & business goals.
  • Orchestrated Agile ceremonies as Product Owner
Company Benefits & Culture 
•    Inclusive and diverse work environment
•    Opportunities for professional growth and development
•    Comprehensive health and wellness benefits 

Numbers & Facts

LocationSunrise, FL
Salary$40–$46 Per Hour

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