Customer Care Associate (Hybrid)
Location: Newark, OH or Mount Vernon, OH
Schedule: Full-Time or Part-Time | Requires availability between 7:00 AM and 7:00 PM, Monday-Saturday
Park National Bank is seeking customer-focused professionals to join our Customer Care Center team. As the go-to resource for consumers and small businesses, our Customer Care Associates help customers navigate their financial needs while delivering exceptional service through phone, chat, and email support.
Why Join Park?
- Hybrid work opportunity
- Comprehensive paid training program
- Career growth and advancement opportunities
- Supportive and collaborative team culture
- Exposure to a variety of banking products and services
No banking experience? That's okay. Strong customer service skills, communication abilities, and a desire to learn are highly valued.
Responsibilities LI#Hybrid
- Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
- Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
- Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
- Complete and maintain related account maintenance
- Complete research and resolve documentation errors or discrepancies
- Cross-sell Bank services and supports all functions within the Customer Care Center
- Provides information to customers on Bank policies, procedures and programs
- Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
- Maintain and project the Banks professional reputation through professional and courteous interactions with customers
- Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
- Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Competencies
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
Qualifications
Required
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic computer proficiency
- Ability to multitask and adapt in a fast-paced environment
Preferred
- Banking experience
- Contact center or customer service experience
- College coursework in a business-related field
Hybrid Work Requirements
Candidates must reside within a commutable distance of either our Newark, OH or Mount Vernon, OH office and be able to reliably attend all required onsite training and scheduled in-office days.
Training & Onsite Schedule
- 4-week training program (Monday-Friday, 8:00 AM-5:00 PM)
- First 90 days: onsite Monday, Tuesday, and Friday
- After 90 days: one required onsite day per week
Remote Work Requirements
- Reliable internet service with a minimum download speed of 100 Mbps
- Cellular hotspots and Mi-Fi devices are not acceptable
Join a career-minded team dedicated to helping customers achieve financial well-being while building your future with Park National Bank. Apply today!