Beverages, Business Growth, Business Support, Call Centers, Coaching, Communication Skills, Continuous Improvement, Corporate Communications, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Direct Sales, Exceeded Sales Goal, Finance, Health Plan, Incentive Programs, Leadership, Marketing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, National Sales, Performance Management, Presentation/Verbal Skills, Process Improvement, Resource Management, Sales, Sales Management, Sales Operations, Sales Strategy, Sales Support, Sales Training, Servant leadership, Stock Purchase Plans, Strategic Planning, Team Lead/Manager, Time Management, Training/Teaching, Willing to Travel, Writing Skills
Requisition ID: 258199
Locations: Charlotte
Click here to experience a Day in the Life of our Teammates!
Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!
We're morethan beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
- Career Growth: Clear pathways to advance and develop your career
- Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
- Purpose-Driven: Create meaningful impact in the communities you serve
- Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!
Job Overview
The Director, CCH will lead and direct Market Unit sales activities for new and existing outlets or convert potential prospects to meet or exceed targeted goals in Volume, Revenue, DNGSP. This role will drive Leadership performance for their frontline teammates to achieve our business plan and provide best in class customer support; works closely with the Senior Director TCOS, MU Sales, and Operations Teams. The Director will provide direction for and manage the leadership team in CCH Managers, Leads to drive results through executing sales strategies, maximizing customer engagement and support, optimizing teammate productivity, and the overall customer experience.
Duties & Responsibilities
- Coaches, teaches, and trains Sales Managers to successfully deliver business results
- Direct, lead, and motivate a team to deliver results by communicating company goals and deadlines; engage and develop teammates through effective performance management, coaching, and training; implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership
- Provides honest assessments of team members for effectiveness and development and resources for learning to create strategic developmental plans necessary to support continuous improvement and career growth opportunities
- Make primary decisions on staffing, resource allocation, and headcount optimization; resolve employee-related issues and concerns, work closely with the Senior Director and HR/ER Business Partners
- Leads cross-functional collaboration by partnering with other functional departments to ensure shared expectations are met and exceeded
- Drive leader activities to meet and exceed goals for Volume, Revenue, and Dead Net Gross Selling Profit; execute against CCH targets for Sales and Marketing initiatives/incentives; coordinate, plan, and execute sales and support strategies with MU Sales and Operations; National Accounts; Marketing and Commercialization, and TCOS CCH Leadership
- Identify, create, and implement initiatives, projects, capabilities that enhance Customer Engagement and leader/teammate effectiveness related to sales, support; promoting overall business growth and drive successful myCoke adoption (where applicable)
- Represent CCH on various cross-functional projects
- Implements continuous improvement methods while maintaining customer focus, and embodies company purpose and values to inspire servant leadership
Knowledge, Skills, & Abilities - 7 years progressive management experience in soft drink, beverage industry or related industry strongly preferred
- Proven customer management ability strongly preferred
- Sales management skills
- 2-years minimum experience leading leaders, managing and, or training; proven ability to coach, teach, train, and develop leaders
- Advanced ability to influence others at all levels, including C-suite members, and to deliver against complex, competing priorities with time-sensitive and critical deadlines
- Excellent written and oral communication skills and attention to detail required transparent communication when making critical decisions that impact employees, contact center, customers, and our business partners
- Ability to admit errors, with a recommended resolution, and foster the same environment for direct reports and teammates alike
- Advanced experience with MS Office 365, specifically Word, Excel, and PowerPoint
- Demonstrated exposure to managing, overseeing, or supporting business improvement or related projects
- Driven toward delivering results; goal-oriented, with a mindset for continuous improvement; to inspire and develop others through a creative and innovative thought process
- Ability to work a flexible schedule as needed
Minimum Qualifications - Associate's degree or up to 3 years of college or technical school
Preferred Qualifications - Bachelor's degree (4 years) in Business, Business Management, Communications, or Finance
- Knowledge acquired through 3 to up to 5 years of work experience
Work Environment - Office environment
- Minimum 25%-40% travel requirements
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
C
Coca-Cola Refreshments
We Make, Market and Distribute Happiness!
How do you make "happiness"?
It all depends on how you define it. To us at Coca-Cola Refreshments, it's those everyday moments when people reach for one of our products, open it, take a drink and say, "Ahhh."
That may seem like a small goal. But consider that every second of every day, thousands of Coca-Cola Refreshments teams are doing just that. So the challenge we face – to make, market and distribute great Coca-Cola products throughout North America – is a big one.
It began with the first Coca-Cola beverage ever poured in Atlanta in 1886. That year, about nine drinks a day were sold. We continue to carry on that promise and, today, the worldwide Coca-Cola system sells 1.8 billion servings a day.
Our quest continues with the commitment to make sure your favorite Coca-Cola brand of sparkling beverages, juices and juice drinks, water and water beverages, sports drinks, teas and energy drinks is always available in North America where you want it, when you want it.
If you share our passion for helping people enjoy life a little more each day, and you are excited by the opportunity to learn and grow while you do it, you should explore a career with Coca-Cola Refreshments now. Then, when people ask what you do, you can say that you help make, market and distribute happiness!
10,000 employees or more
Consumer Packaged Goods Manufacturing
http://www.enjoycareers.com