CCHL Appraisal Desk Coordinator

Capital City Home Loans Appraisal Desk Coordinator - Capital City Bank - More than your bank. Your banker.

Hours Mon - Fri 40 Hours

General Summary

The Appraisal Desk Coordinator is responsible for facilitating appraisal orders and acting as liaison between appraisers and internal production staff.

All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Representation of department in a professional and enthusiastic manner by providing exceptional client service and support to internal staff and external appraisers.
• Assigning new appraisal orders.
• Tracking appraisal orders to ensure on time delivery.
• Communicating required revisions to appraisers.
• Maintaining accurate appraisal data within the loan origination system.
• Confirming regulatory disclosures are complete and accurate prior to appraisal processing.
• Obtaining applicable condo questionnaires from homeowners associations.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

Provides additional support to manager and department colleagues.

Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Excellent oral and written communication skills.
• Ability to work independently as well as in a team environment.
• Intermediate computer skills.
• Ability to maintain high level of service during peak periods.
• Ability to multi-task.

Education

Bachelors Degree preferred or minimum of 2 years mortgage experience and prior client service experience may be substituted for the education requirements.

Working Conditions

• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.