CCM Specialist

Purple Drive

Omaha, NE

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JOB DETAILS

SKILLS

Adobe Acrobat, Agile Programming Methodologies, Banking Services, Best Practices, Business Analysis, Cloud Computing, Code Reviews, Communication Skills, Debugging Skills, Document Output Management, Documentation, Identify Issues, Insurance, Mail Processing, Maintain Compliance, Performance Tuning/Optimization, Postscript, Problem Solving Skills, Production Systems, Quality Assurance, Requirements Management, Scripting (Scripting Languages), Short Messaging Service (SMS), Software Development Lifecycle (SDLC), Systems Administration/Management, XML (EXtensible Markup Language), XSLT (Extensible Stylesheet Language Translation)

LOCATION

Omaha, NE

POSTED

1 day ago

Overview:

TITLE: (CCM) Specialist

LOCATION: OMAHA

Key Responsibilities:

Design, develop, and maintain document composition solutions using OpenText Exstream, Documerge, and CCM platforms.
Gather and analyze business requirements to deliver effective document templates, workflows, and communication strategies.
Develop and maintain complex business rules, data mappings, and templates for personalized customer communications.
Ensure accuracy, compliance, and consistency in customer communications across multiple channels (print, email, SMS, portal).
Work closely with business stakeholders, QA, and operations teams to ensure high-quality deliverables.
Troubleshoot and resolve issues in production and non-production environments.
Participate in code reviews, performance tuning, and best practice implementation.

Mandatory Skills:

Hands-on experience with OpenText Exstream (or Documerge).
Strong knowledge of Customer Communication Management (CCM) systems.
Experience in designing and developing templates, correspondence, and batch processing.
Proficiency in data integration, XML, XSLT, and scripting languages.
Strong debugging and problem-solving skills.
Good understanding of SDLC and Agile methodologies.

Preferred Skills:

Knowledge of document management systems, output management, and print stream technologies (AFP, PDF, PostScript, PCL).
Experience with customer communications in Banking, Insurance, or Telecom domains.
Familiarity with cloud-based CCM solutions (e.g., OpenText Exstream Cloud, Quadient, Smart Communications).
Strong communication and documentation skills.

About the Company

Purple Drive

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