CCTV / Video Surveillance System (VSS) Administrator
Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite
Position Overview
We are hiring a CCTV / Video Surveillance System (VSS) Administrator for a long-term contract opportunity supporting a large-scale airport technology environment. This role is responsible for the administration, monitoring, and operational support of enterprise video surveillance platforms that support airport operations, public safety, regulatory compliance, and security monitoring. The ideal candidate will ensure the reliability, performance, and availability of CCTV and VSS technologies while serving as the primary technical resource for surveillance system operations and integrations.
Responsibilities
Administer and support enterprise video surveillance platforms, including Milestone VMS and other CCTV technologies.
Monitor system health, storage capacity, recording services, and camera availability to ensure continuous operation.
Provide Tier 2/3 support for camera outages, recording failures, performance issues, and surveillance system incidents.
Manage camera configurations, recording profiles, retention policies, user permissions, and access controls.
Support integrations between video surveillance platforms, access control systems, alarm monitoring solutions, and other security technologies.
Perform routine maintenance, software upgrades, firmware updates, and configuration changes.
Troubleshoot hardware and software issues involving cameras, encoders, NVRs, servers, storage systems, and supporting infrastructure.
Coordinate with security, operations, network, and systems teams to resolve infrastructure-related surveillance issues.
Maintain system documentation, camera inventories, architecture diagrams, configuration records, and operational procedures.
Support investigations, compliance audits, evidence requests, and security-related activities in coordination with authorized stakeholders.
Perform other related duties as assigned.
Requirements
5–7 years of experience supporting enterprise CCTV or video surveillance environments.
Hands-on experience administering video management systems (VMS) such as Milestone; experience with Avigilon, Pelco, or similar platforms is preferred.
Strong knowledge of IP camera technologies, video encoding, storage architecture, retention management, and surveillance best practices.
Understanding of networking fundamentals, including bandwidth management, multicast, switching, routing, and connectivity requirements for video systems.
Experience supporting high-availability surveillance environments and mission-critical security systems.
Ability to troubleshoot issues involving cameras, recording services, servers, storage platforms, and system integrations.
Strong documentation, communication, and problem-solving skills.
Experience supporting security, transportation, public sector, or large enterprise environments is preferred.
Relevant CCTV, VMS, physical security, or manufacturer certifications are preferred.