Provide on-site field technical support and production troubleshooting for CD‑SEM equipment at customer fabs.
Perform new system installation, tool setup, preventive maintenance, and final buy‑off acceptance of equipment.
Deliver professional technical consulting to customers based on ADVANTEST CDSEM system and service solutions.
Act as the primary customer interface, handling site visits, technical meetings, issue discussions, customer complaints, and feedback management.
Conduct customer training sessions covering system operation, basic maintenance, troubleshooting, and best practices.
Perform hardware and product failure analysis, root cause investigation, repair activities, and issue detailed technical reports.
Establish and manage escalation channels for post‑sales technical issues, collaborating effectively with local and overseas engineering, product, and support teams.
Numbers & Facts
Location
San Jose, CA
Skills
Best Practicesunmatched
Customer Relationsunmatched
Customer Trainingunmatched
Failure Analysisunmatched
Identify Issuesunmatched
On Site Supportunmatched
Preventative Maintenanceunmatched
Product Supportunmatched
Production Supportunmatched
Root Cause Analysisunmatched
Sales/Support Engineering (SE)unmatched
Search Engine Marketing (SEM)unmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Technical Consultingunmatched
Technical Deliveryunmatched
Training/Teachingunmatched
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