C. E. A.

Job Posting: Deputy Commissioner, Debt Collector Licensing

Department of Financial Protection and Innovation

JC-496217

• Deputy Commissioner, Debt Collector Licensing

C. E. A.

$12,131.00 - $14,453.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/17/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

The Department of Financial Protection and Innovation (DFPI) is seeking a Deputy Commissioner of Debt Collector Licensing (CEA Level B) to join our leadership team! Will consider all DFPI office locations headquartered in Sacramento, San Francisco, Los Angeles, or San Diego.

Under the general direction of the Senior Deputy Commissioner of the Consumer Financial Protection Division (CFPD), the Deputy Commissioner of Debt Collector Licensing will protect Californians from illegal and unscrupulous debt collection practices through supervision and monitoring under the Debt Collectors Licensing Act (DCLA).

Consider a rewarding career as a CEA with the DFPI to help us build and promote outstanding leadership and a highly engaged, collaborative workforce.

You will find additional information about the job in the Duty Statement.

Working Conditions

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each full-time employee shall receive a reduction in pay in exchange for PLP 2025 leave credits, monthly. The salary range included in the job advertisement does not reflect the reduction in pay. Employees will receive a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 per month.

This job requires reporting on site, however, telework may be available once established.

Sacramento Location: The Sacramento office is in the new state-of-the-art May Lee State Office Complex in Sacramento's River District, conveniently located next to Light Rail. On site parking available for a fee.

San Francisco Location: The San Francisco office is located in the heart of the financial district within walking distance to BART and restaurants. Parking available for a fee.

Los Angeles Location: The Los Angeles office is located in the heart of the downtown financial district within walking distance to restaurants, transit, and multiple parking options available for a fee.

San Diego Location: The San Diego office is located in the heart of Mission Valley, within walking distance to many shops and restaurants. Parking options available for a fee.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

• C. E. A.

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-496217

Position #(s):

410-160-7500-200

Working Title:

Deputy Commissioner, Debt Collector Licensing

Classification:

C. E. A.

$12,131.00 - $14,453.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

United States

Telework:

In Office

Job Type:

Career Executive Assignment - Non Tenured, Full Time

Department Information

The Department of Financial Protection and Innovation (DFPI) is a forward-thinking regulatory agency dedicated to protecting consumers, promoting financial transparency, and supporting innovation in California's financial services sector. DFPI's work directly impacts millions of Californians and plays a vital role in maintaining confidence in the state's financial systems. DFPI provides protection to consumers and services to businesses engaged in financial transactions. The Department regulates a variety of financial services, products and professionals. The Department oversees the operations of state licensed financial institutions, including banks, credit unions, money transmitters, issuers of payment instruments and travelers checks, and premium finance companies.

Additionally, the Department licenses and regulates a variety of financial businesses, including securities brokers and dealers, investment advisers, deferred deposit (commonly known as payday loans) and certain fiduciaries and lenders. The Department regulates the offer and sale of securities, franchises and off-exchange commodities. For the complete list, visit the Department's Licensees page.

Department Website: https://dfpi.ca.gov/

Special Requirements

Prior to employment with the Department of Financial Protection and Innovation, a background/fingerprint check may be conducted for the purpose of obtaining criminal history through the Department of Justice. In addition, other available sources of background information may be reviewed prior to appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/17/2026

Who May Apply

Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Financial Protection and Innovation

N/A

Attn: M. Mendoza

Human Resources Office

651 Bannon St Suite 300

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Financial Protection and Innovation

N/A

Attn: M. Mendoza

Human Resources Office

651 Bannon St Suite 300

Sacramento, CA 95811

SE Tower

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

A Statement of Qualifications (SOQ) is required and must be included with your State Examination/Employment Application STD Form 678. Applications received without an appropriate SOQ based on the examination information listed below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the SOQ. Please refer to the "Examination Information" section below for specific requirements. For helpful guidance on writing an effective SOQ, please visit Work4CA: How to Write a Statement of Qualifications at: https://workforcalifornia.ca.gov/jobSeekers

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements

All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

General Qualifications

State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Knowledge and Abilities

Applicants must demonstrate the ability to perform high administrative and policy - influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

• Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department's or agency's Equal Employment Opportunity Program objectives; and a manager's role in the Equal Employment Opportunity Program.
• Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department's or agency's Equal Employment Opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Demonstrated knowledge and understanding of California and federal law, regulations, policies, and programs including the Government Code, Financial Code and sections pertaining to the debt collection industry, or ability to quickly learn applicable law based on past experience.

2. Demonstrated knowledge and experience in the debt collection industry or other relevant financial industries with specific focus on market monitoring and consumer protection.

3. Demonstrated ability and success in directing and implementing strategies for consumer outreach and education efforts.

4. Demonstrated knowledge and experience formulating, developing, and evaluating policies, laws and regulations governing debt collection or other relevant financial industries.

5. Demonstrated ability to communicate effectively orally and in writing to present information in a manner easily understood by stakeholders, State and Federal regulatory agencies, executive staff, departmental staff, other governmental agencies and departments, the legislature, and the public.

6. Demonstrated ability to work collaboratively with stakeholders, executive staff, departmental staff, other agencies and departments, the legislature, and the public.

7. Strong leadership skills and experience in change management, policy development, and program administration.

Examination Information

This examination will consist of a review by an Executive Screening Committee of each candidate's Statement of Qualifications (SOQ) and application package. The SOQ is a narrative document that addresses specific Desirable Qualification statements, which are aligned with the requirements for the position. The SOQ must demonstrate the candidate's education, training, experience, and skills relevant to each Desirable Qualification. The SOQ serves as the examination for this position and will be the only basis for determining the candidate's final score and rank on the eligible list. Candidates will be competitively ranked based on their qualifications, using predetermined evaluation criteria aligned with the Desirable Qualifications for the position.

SOQ Format and Content Requirements:

• Length: No more than four (4) pages
• Font: Typed in 12-point Arial font
• Title/Header: The document must be titled at the top of the first page as follows: "Statement of Qualifications-[Your Full Name]"
• Structure:
• Restate each Desirable Qualification (DQ) statement in the same order and exactly as written in the job posting. Do NOT summarize, shorten, or paraphrase the DQ statement.
• Number each response accordingly.
• After numbering and restating the DQ statement, write your narrative response directly underneath it.
• Provide specific examples of your relevant experience for each DQ statement.
• Your response must include the overall length of experience related to each DQ statement (e.g., "Over five years of experience in......").

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements

If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://dfpi.ca.gov/

Human Resources Contact:

Marisela Mendoza

(916) 576-3166

careers@dfpi.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Angelina Endsley

(916) 576-4938

eeo@dfpi.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Filing Instructions

To be considered, you must submit all of the following:

• Standard State Application STD Form 678-All sections of the application must be completed in detail. The Employment History section of the application must include job titles, company names, addresses, dates, hours per week, total time worked, and duties performed. If you do not have contact information for your current or previous supervisor(s), please put "N/A". Do NOT leave sections blank. Applications received without all sections of the form completed will not be considered. Resumes and/or cover letters do not take the place of the application.
• Resume-A resume is required and must be included with your application package.
• Statement of Qualifications (SOQ)-A SOQ is required and must be included with your application package. The SOQ describes your education, training, experience, and skills relevant to each Desirable Qualification. Each Desirable Qualification statement will be scored individually. Failure to include both specific examples and length of experience for each Desirable Qualification statement may negatively impact your score. The SOQ will also serve as documentation of each applicant's ability to present information clearly and concisely in writing since this is a critical factor to successful job performance. Resumes, cover letters, and other materials will not be accepted in place of the required SOQ. Please refer to the "Examination Information" section of the job posting for specific SOQ requirements.

SOQ Guidance:

• Address each Desirable Qualification statement thoroughly.
• Include specific examples that illustrate how your background aligns with each Desirable Qualification statement.
• Include relevant experience, education, certifications, training, and accomplishments/achievements.
• For each Desirable Qualification statement, clearly indicate how long (in months or years) you have performed related tasks or held relevant roles (e.g., "Over five years of experience in......").

APPLICANTS WHO FAIL TO SUBMIT A COMPLETE APPICATION, RESUME, OR SOQ WILL BE ELIMINATED FROM THE EXAMINATION PROCESS.

Additional Information

We encourage applicants to submit an application package electronically through their CalCareer account at: www.calcareers.ca.gov. Faxed and/or e-mailed applications will not be accepted. Applications postmarked, personally delivered or received via interoffice mail after 5:00 p.m. on the Final Filing Date of July 17, 2026, will not be accepted for any reason.

Visit the Work4CA website for video tutorials, checklists, downloadable resources, and much more at: https://workforcalifornia.ca.gov/jobSeekers

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.