Cemetery & Funeral Home Office Manager

NorthStar Memorial Group is seeking a Cemetery & Funeral Home Office Manager at Memorial Pak Funeral Home & Cemetery in Memphis, TN. With a collaborative team structure, each management team member has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us. We set fair and achievable goals, ensuring every member contributes to our growth and success. Our team is ever-growing, dedication is valued, potential is recognized, and ethical leadership is celebrated.

Responsibilities

• Support the General Manager, Sales Manager, Cemetery Caretaker Supervisor, and Chapel Location Manager (in combo facility) to ensure objectives are met while maintaining a high standard of ethics and meeting budgetary requirements.
• Coordinate the processing of orders and the control of storage inventory for vaults and markers
• Partner with the Grounds/Maintenance Department to ensure the processing of installation orders
• Consistently communicate with families upon request complete
• Hire and train staff to follow business processes
• Motivate location staff to ensure service is above and beyond client expectations

Qualifications

• 3+ years of experience in an administrative management role
• Experience in the funeral industry preferred
• Proficient computer skills including HMIS and MS Office
• Excellent communication skills
• Professional demeanor and service-oriented attitude
• Effective leadership skills and ability to inspire others in their roles and tasks

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.