Cemetery General Manager - Fort Howard

Key Responsibilities: Leadership and Team Alignment: Provide leadership and direction to both the Sales Manager and Operations Manager, ensuring alignment with cemetery goals and company standards. Foster a culture of accountability, compassion and professionalism across all departments. Act as a unifying presence with sales, operations and administration to ensure seamless service delivery to families. Strategic Oversight: Partner with the Sales Manager to monitor and support achievement of pre-need and at-need sales goals, marketing initiatives and customer engagement efforts. Collaborate with the Operations Manager and Grounds Superintendent to ensure all cemetery grounds facilities and interment activities are maintained and executed with precision and excellence. Serve as a resource coach and sounding board for both managers to solve challenges and promote team development. Business Management: Development and manage the cemeterys annual budget, monitor expenses and drive revenue performance in collaboration with department leads. Review key performance indicators (KPIs) for sales, operations and administration; analyze trends and adjust strategies as needed. Maintain oversight and accuracy of purchase agreement, purchasing inventory, accounts receivable and recordkeeping. Customer Experience and Community Engagement: Ensure every family served receives a compassionate,professional and seamless experience across all touchpoints. Represent the cemetery in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image. Support front-line staff in resolving customer concerns and complex service situations. Compliance and Safety: To coordinate all compliance activity, trust reporting, etc. directly with the Cemetery Compliance Administrator. Interface with the corporate accounting department as needed. Promote and monitor safe practices for staff and the public. Oversee the accuracy of records, maps, interment rights and regulatory filings.