Skills

Computer Skillsunmatched

Continuous Improvementunmatched

Corporate Policiesunmatched

Customer Satisfactionunmatched

Customer Support/Serviceunmatched

Dental Insuranceunmatched

Federal Laws and Regulationsunmatched

Financial Transactionsunmatched

HIPAA (Health Insurance Portability and Accountability Act)unmatched

Health Insuranceunmatched

Healthcareunmatched

Maintain Complianceunmatched

Medical Assistanceunmatched

Medical Officeunmatched

Medical Office Administrationunmatched

Medical Productsunmatched

OSHAunmatched

Occupational Healthunmatched

Onboardingunmatched

Operations Managementunmatched

Patient Careunmatched

Performance Analysisunmatched

Performance Metricsunmatched

Performance Reviewsunmatched

Plan Meetingsunmatched

Presentation/Verbal Skillsunmatched

Primary Careunmatched

Property Maintenanceunmatched

Quality of Careunmatched

Radiographyunmatched

Regulatory Complianceunmatched

Revenue Managementunmatched

Small Businessunmatched

State Laws and Regulationsunmatched

Training/Teachingunmatched

Urgent Careunmatched

Worker's Compensationunmatched

Writing Skillsunmatched

Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Benefits/Perks

Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Ensure employees are adequately trained to perform assigned duties safely and correctly.
Monitor clinic activity and patient flow to ensure efficient and effective patient care
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement
Other duties and responsibilities as assigned.

Other Duties and Responsibilities

Participate in team meetings with other clinic managers
Participate in special projects as needed

Qualifications

Bachelor’s degree preferred
Medical office experience required.
A minimum of two years' experience working in a supervisory role in a medical office preferred
Computer proficiency
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred

Compensation: $55,000.00 - $68,000.00 per year

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

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