Center Administrator

American Family Care Oak Ridge

Oak Ridge, TN

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JOB DETAILS

SKILLS

Continuous Improvement, Corporate Policies, Customer Satisfaction, Customer Support/Service, Dental Insurance, Federal Laws and Regulations, Financial Transactions, Health Insurance, Maintain Compliance, Medical Assistance, Medical Office, Medical Office Administration, Medical Products, Occupational Health, Onboarding, Operations Management, Patient Care, Performance Analysis, Performance Metrics, Performance Reviews, Plan Meetings, Presentation/Verbal Skills, Primary Care, Property Maintenance, Quality of Care, Radiography, Regulatory Compliance, Retirement Plan, Small Business, State Laws and Regulations, Urgent Care, Worker's Compensation, Writing Skills

LOCATION

Oak Ridge, TN

POSTED

30+ days ago

Benefits/Perks

Paid time off
Health insurance
Dental insurance
Retirement benefits
Employee referral incentives
Great small business work environment
Flexible scheduling
Additional perks!

Job Summary
To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

Bachelor’s degree preferred
A minimum of two years experience working in a supervisory role in a medical office preferred
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF).

About the Company

American Family Care Oak Ridge

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