Job Summary To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. *THIS POSITION IS OPEN FOR FULL TIME OR PART TIME*
Responsibilities
Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Supervise, evaluate, and execute performance evaluations of provider and non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement
Qualifications
Bachelor’s degree preferred
A minimum of two years experience working in a supervisory role in a medical office preferred
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines
Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).
Numbers & Facts
Location
Santa Clara, CA
Job Type
Full-time
Skills
Continuous Improvementunmatched
Corporate Policiesunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Federal Laws and Regulationsunmatched
Financial Transactionsunmatched
Maintain Complianceunmatched
Medical Assistanceunmatched
Medical Officeunmatched
Medical Office Administrationunmatched
Medical Productsunmatched
Occupational Healthunmatched
Onboardingunmatched
Operations Managementunmatched
Patient Careunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Primary Careunmatched
Property Maintenanceunmatched
Quality of Careunmatched
Radiographyunmatched
Regulatory Complianceunmatched
Small Businessunmatched
State Laws and Regulationsunmatched
Urgent Careunmatched
Worker's Compensationunmatched
Writing Skillsunmatched
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