Center Manager, JCCHC

The ETSU College of Nursing invites applications for a full-time Center Manager for the Johnson City Community Health Center.

The Johnson City Community Health Center Manager oversees the daily administrative and operational functions of the clinic, ensuring efficient front office functions, effective staff supervision, and exceptional patient service. This position manages office workflows, Center finances, supports electronic health record (EHR) systems, coordinates administrative operations, and ensures compliance with organizational policies and procedures to support high-quality patient care.

The position reports to the Director of Operations and the Clinical Director. It acts as a liaison between the Governing Board and office staff by working with both parties to develop policies and procedures.

Knowledge, Skills, and Abilities

• Knowledge of medical office operations, procedures, and patient scheduling processes.
• Knowledge of electronic health records (EHR), electronic practice management systems, and medical records management.
• Knowledge of medical terminology, insurance processes, and healthcare reimbursement practices.
• Knowledge of ICD and CPT coding principles.
• Knowledge of basic bookkeeping, budgeting, and accounting principles.
• Knowledge of standard computer applications, including Microsoft Office and healthcare information systems.
• Skill in supervising, training, coaching, and motivating staff to achieve organizational goals.
• Skill in identifying problems, analyzing information, and implementing effective solutions.
• Skills in providing exceptional customer service while maintaining professionalism and confidentiality.
• Skill in verbal and written communication with patients, providers, staff, and external stakeholders.
• Skill in organizing, prioritizing, and coordinating multiple tasks in a fast-paced healthcare environment.
• Ability to provide effective leadership and foster a collaborative, team-oriented work environment.
• Ability to build and maintain positive working relationships with patients, providers, faculty, staff, and external partners.
• Ability to interpret and apply organizational policies, procedures, and regulatory requirements.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
• Ability to work independently, manage competing priorities, and adapt to changing operational needs.
• Ability to analyze workflow processes and recommend improvements to enhances operational efficiency and patient satisfaction.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Health Services Administration, Business Administration, Public Health, Nursing or a related field.
• Three (3) or more years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications

• ICD-9 and/or CPT coding experience.

Compensation & Benefits

• Job Family: Medical Clinical Management 1
• Salary Range: $60,017 - $65,269 (MR8)
• For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

• Exempt positions are required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.

• Employment is contingent on a satisfactory background check.

• Documents needed to apply:

• Cover Letter

• Current CV/Resume

• 3-5 references upon request

• An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

College of Nursing Overview

The College of Nursing is part of the University's Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee offering multiple tracks for students enrolled in undergraduate and graduate programs. The Department of Undergraduate Programs is home to over 45 full-time faculty and 700 students across five (5) tracks including the Traditional BSN, Accelerated BSN (Johnson City, Kingsport, Sevierville), LPN-BSN, and RN-BSN/Dual Degree. The Department of Undergraduate Programs boasts a record of excellence with 60% of faculty holding specialty certifications and a strong record of collaboration and successful student outcomes. All programs in the College of Nursing are fully accredited by the CCNE.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.