Center Manager

We are seeking an experienced, energetic, and customer-focused Center Manager to lead one of our successful UPS Store locations in Washington, DC. This role is ideal for someone who enjoys developing employees, improving operations, and taking ownership of a business. You'll lead a team, deliver exceptional customer service, and drive the store's financial success while working directly with a supportive local ownership team. 

The ideal candidate has college coursework, an associate's or bachelor's degree, or equivalent leadership experience in retail management, along with at least two years of retail store operations experience. They possess strong leadership, coaching, and supervisory skills, are proficient with Microsoft Office, POS systems, and other business software, and have the physical ability to perform the essential functions of the job, including lifting, bending, and standing for extended periods. The successful candidate is an effective communicator who knows how to listen, lead by example, motivate a team, and drive outstanding customer service and operational performance.

Store hours are :

Monday-Friday 8:30am-7:00pm

Saturday: 9am-6pm

Sunday: 10am-4pm

Managers are expected to work a flexible schedule, including some evenings and weekends, based on business needs.

As a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Experience leading retail teams of 5–15 employees
• Strong organizational and time management skills
• Comfortable using Microsoft Office, POS systems and cloud-based software
• Ability to analyze sales reports and labor costs
• Excellent communication and conflict-resolution skills
• Ability to lift up to 50 pounds
• Outstanding phone skills
• Bona fide management/leadership skills
• Takes ownership of results and leads by example.

Performance bonus opportunities are available along with room to grow within the organization.