Company: SimplyHome

Job Title: Central Leasing Coordinator

Department: Leasing

Reports to: Director of Leasing

Status: Full Time / Non-Exempt, Hourly

Job Summary:

The Central Leasing Coordinator serves as a central support role across leasing, onboarding, and resident retention functions. This position is responsible for delivering an exceptional customer experience throughout the resident lifecycle, from initial inquiry and application processing through lease execution, renewals, and ongoing resident communication.

Duties/Responsibilities:

• Greet prospective residents professionally and identify housing needs and preferences.
• Present community features, amenities, pricing, and leasing options to prospective residents.
• Conduct follow-up communication with prospects and maintain accurate guest records.
• Complete lease applications, assist with application verification, and communicate application results.
• Prepare lease agreements and ensure timely lease execution.
• Support resident retention initiatives by proactively managing lease renewals and renewal outreach.
• Negotiate lease renewal terms within established company guidelines.
• Proactively contact residents regarding renewal offers and lease agreements
• Follow up on pending renewals to ensure timely closure
• Receive, review, and process resident applications and supporting documentation.

• Maintain accurate resident files, lease packets, and data within company systems.
• Ensure timely communication with residents, brokers, agents, and internal teams throughout the leasing and renewal process.
• Respond to emails, phone calls, text messages, and resident inquiries in a professional and courteous manner.
• Address resident concerns and escalate complex issues when necessary.
• Foster a welcoming and service-oriented environment for current and prospective residents.
• Maintain organized leasing and resident records, reports, and documentation.
• Assist with weekly reporting, market surveys, resident communications, and office administration tasks.
• Maintain knowledge of local market conditions and leasing trends to support occupancy and resident satisfaction goals.
• Support departmental performance metrics and operational processes.
• Perform additional duties as assigned.

Required Skills/Abilities:

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.

Education and Experience:

• High School Diploma or GED
• Experience using Entrata preferred

About Us:

As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas.

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.

Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #SimplyCareers