Central Operations Administrator - Remote

Sorenson Communications, LLC

Salt Lake City, UT(remote)

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JOB DETAILS

SKILLS

Administrative Skills, Centralized Operations/Management, Customer Relations, Customer Support/Service, Identify Issues, Manufacturing, Operations Management, Reconciliation, Short Messaging Service (SMS), Telephone Skills, Trend Analysis, Voice Mail

LOCATION

Salt Lake City, UT

POSTED

1 day ago

The Central Operations Administrator is responsible for supporting same day staffing levels and real-time schedule adherence. Responsibilities will include maintaining, validating, and updating attendance and timesheet records and reporting trends to all levels of Operations Management. The Administrator will be responsible for triaging email, voicemail, text messages and complete daily administrative tasks. Additionally, the individual will be responsible for interacting with customers via telephone or videophone to intake new assignments, troubleshoot problems in the field, and provide logistical assistance to the Operations team. They will also answer incoming customer service calls and will report comments and complaints to Operations Management. Available Shifts (Mountain Standard Time) Tuesday - Saturday: 2 PM-10:30 PM Essential Duties and Responsibilities Support same day staffing levels to meet customer demand and service levels Maintenance and reconciliation of attendance reco...Operations, Administrator, Operation, Remote, Customer Service, Staffing, Manufacturing

About the Company

Sorenson Communications, LLC

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