Central Operations Representative I

Mission Bank is looking for a Central Operations Representative to join our team! The position of Central Operations Representative I is responsible for performing routine operational duties for all Bank branches; assists employees, officers and other branch personnel in performing their duties; and promotes business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Essential Duties:

1. Performs routine duties related to any of the following operational functions serviced by the department:

• ACH Returns and Notification of Changes
• Activity on Controlled Accounts
• Adjustments
• Balancing Cash Advances
• Bank Account Reconciliation (Cashier’s Checks, Expense Checks, Interest Checks, etc.)
• Chargebacks
• Collections (Incoming and Outgoing - Domestic and Foreign)
• Dormant Accounts
• IOLTA Accounts
• Reviewing Large Item Reports
• Legal Process Handling
• Non-Posted Items
• NSF and Returned Items
• Research
• Reviewing Large Items
• Stop Payment Reports

2. Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.

3. Provides effective customer service and assists in resolving problems within given authority.

4. Records, files, scans documents, updates information, and sorts mail or reports as required.

5. Balances bancontrol and general ledger account(s) and processes related entries.

6. Answers telephones and directs callers to proper bank personnel.

7. May gather data and process various reports (e.g., returned items, overdrafts, callbacks, etc.)

8.Types routine letters reports and forms.

9. Maintains files, copies and faxes documents, and orders and distributes supplies.

Keyword: Central Operations Representative I
Required Experience:

Minimum Requirements:

• High school diploma or general education degree (GED); or one year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution clerical and/or branch support background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Basic experience, knowledge and training in branch operation activities, terminology and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.

Target hourly rate: $23, depending on experience.

401K, Competitive Medical: PPO, HMO, Vision, Dental, Short-term and long-term disability, 11 paid holidays