CENTRAL OPERATOR (NEW)

General Duties

Under the direct supervisor of the Center Director or designate, the Central Operator will provide telecommunications support to all facilities within the NEON network, including health centers and coporate headquarters with professionalism and confidentiality. The operator will facilitate the timely transfer and connection to the appropriate party. Provide general non-medical information to callers. The operator may handle the implementation of emergency(code blue, code violet) procedures as need. The position will require that the Central Operator maintain the NEON employee directory, as well as, important organizational telephone numbers and other frequently used numbers. The Central Operator will schedule conference rooms via NEON''s electronic/on-line scheduling system. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed above are for the purpose of illustration and without limitation to the discretion of Northeast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.

Education

High School Graduate and GED

Minimum Qualifications

• 1 year working experience with a digital switchboard.
• Knowledge of personal computer and Microsoft Office Software.
• Ability to speak clearly and distinctly with proper grammar.
• Excellent communication skills with emphasis on ability to handle difficult patients.
• Excellent customer service with emphasis on patient satisfaction.
• Ability to maintain confidentiality in matter relating to patients and staff.
• Ability to demonstrate maturity, flexibility and to make sound judgement indepedently.
• Must be organized and work well in a fast paced environment.

Technical Skills

• Use and/or operate office equipment, i.e. personal computers, calculators, and computer terminals including experience with internet, email, work processing, spreadsheet, or database management programs.
• Proficient in the use of Microsoft Office applications, Outlook, e0mail communication, and other basic PC applications.
• NextGen or other Patient Management system.