Central Refill Technician Representative

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking an experienced and bilingual (English / Spanish) Central Refill Technician Representative to join our team. Under the supervision of the Central Rx Manger, the Central Rx Technician functions in accordance with department policies, procedures, and guidelines to aid patients in obtaining medications, assisting with medication access, and reducing overall healthcare costs. Demonstrates fundamental clinical knowledge of medications and the medication refill requirements/process in addition to basic health insurance information. Communicates both written and verbally with patients, pharmacies, insurance companies, and health care staff in a professional manner to assist patients with medication related concerns. Works collaboratively with patients, and interdisciplinary care team to ensure that the goals of the Health Center Mission statement are accomplished.

Key Responsibilities (include but are not limited to):

• Accurately documents patient pharmacy renewal request(s) in electronic medical record (EMR) prescription template.
• Faxes information as directed to outside pharmacies. Maintains accurate information regarding local pharmacies telephone numbers, fax numbers and addresses.
• Perform basic algebra and geometry concepts/calculations related to prescription medications.
• Completes prior authorization and medical necessity forms and submits to clinician for signature in a timely manner.
• Maintains focus, attention to detail and exercise controls in order to efficiently complete tasks in a timely manner while preserving the established quality standard.
• Researches medication coverage and copay information to provide accurate information to clinicians allowing them to make optimal medication therapy decisions.

Requirements:

• Active Pharmacy Technician License in good standing with the state of Massachusetts or in process of obtaining a technician license with the Board of pharmacy (application to be submitted within first 2 weeks of employment); national certification preferred.
• Customer service skills required.
• Must be able (or learn) to speak, read and write both Spanish and English fluently.
• Must demonstrate basic computer literacy skills and complete EMR training after hire.

Education:

• High School Diploma or equivalent

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.