Central Scheduler Patient Registration

Essential Duties and Responsibilities

• Schedules appointments and enters appointment date and time into computerized scheduler. Checks exam orders in Epic.
• Work closely with physicians, nurses, and technologists to coordinate patient exams to expedite patient exams in a timely manner.
• Performs cancels, reschedules and makes modifications to exam orders. Must be able to schedule exams easily and quickly with few errors for the following areas: CT, MRI, ultrasound, nuclear medicine, mammography, echo, stress lab, sleep lab, respiratory, speech therapy, diagnostic and interventional radiology, Mercy North as well as other departments as requested.
• Monitors urgent exam wait list and first available list.
• Works with Non-Mercy Physicians to have exams performed within Mercy Health System, collects correct information for the physician so that results are sent in a timely manner. Enters the order into EPIC.
• Coordinates patient's multiple exam orders and exams with other appointments so that patients can complete all exams and appointments on as few visits as possible. Verifies Chiropractic orders insuring that they have a Mercy contract.
• Coordinates sedation cases with modality and OR.
• Coordinates biopsies with Radiologist schedule and Interventional Radiology for nursing staff availability and modality.
• Greets and directs patients, salespeople, and visitors. Checks in and registers patients arriving in the Breast Center, releases order.
• Collects information to request images from other facilities.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
• Notifies hospital registration, radiology reception, pre-cert and modality of all add on exams to insure that the exam will be preauthorized and performed expediently.
• Pays very close attention to detail and is task oriented.
• Manages high call volumes with few errors and maintains composure under pressure. Manages up to 3 software applications simultaneously.
• When scheduling uses read back method when taking orders and setting up appointments

Education and Experience

• High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous scheduling experience preferred.
• Medical terminology strongly preferred.

Certification and Licensure

N/A

Skills and Abilities
Analytical Design - Generates creative solutions.

Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

Cost Consciousness - Works within approved budget.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.

Planning/Organizing - Uses time efficiently; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

Innovation - Generates suggestions for improving work; Presents ideas and information in a manner that gets others' attention.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of Database software and Order processing systems.

 

PAY RANGE:

$15.00 - $24.00

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women