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Central Scheduler

Oklahoma State University Medical Center

Tulsa, Oklahoma

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JOB DETAILS
SKILLS
Calendar Management, Communication Skills, Data Entry, Detail Oriented, Facilities Management, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Healthcare Providers, Information Technology & Information Systems, Insurance, Medical Office, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Outpatient Care, Patient Confidentiality, Patient Follow-up, People Management, Plan Meetings, Presentation/Verbal Skills, Radiology, Regulations, Schedule Development, Short Messaging Service (SMS), Test Plan/Schedule, Time Management, Writing Skills
LOCATION
Tulsa, Oklahoma
POSTED
2 days ago
Job Description

We are seeking a dedicated and organized Outpatient Scheduler to join our healthcare team. This role is responsible for managing and coordinating outpatient appointments for patients, ensuring a smooth and efficient scheduling process.

Responsibilities:
  • Appointment Scheduling: Coordinate and schedule outpatient appointments for patients, ensuring availability with the appropriate healthcare providers and departments.
  • Patient Communication: Communicate with patients via phone, email, or in person to schedule, reschedule, or cancel appointments as needed. Provide necessary instructions or paperwork required for appointments.
  • Data Entry: Accurately enter patient information into the system, including personal data, insurance details, and appointment specifics. Ensure that all records are up-to-date and compliant with regulations.
  • Insurance Verification: Verify patient insurance information and confirm coverage for scheduled appointments, working with insurance companies when necessary to ensure authorization and proper billing.
  • Manage Facility Schedules: Work with medical staff to ensure that their schedules are appropriately updated and available for patient appointments. Address any scheduling conflicts or changes that arise.
  • Patient Support: Provide guidance and assistance to patients before and after appointments, including answering questions about procedures, required documents, and pre-visit instructions.
  • Maintain Confidentiality: Adhere to HIPAA guidelines and maintain strict confidentiality of patient information.
  • Appointment Reminders: Send reminders to patients about upcoming appointments through phone calls, text messages, or emails, and follow up with patients who miss appointments.
  • Documentation and Reporting: Ensure proper documentation of all patient interactions and scheduling changes. Maintain accurate logs and reports related to patient appointments and cancellations.
  • Collaborate with Medical Staff: Coordinate with other departments, including lab, radiology, and therapy, to ensure timely patient flow and that all necessary appointments or tests are scheduled in a timely manner

Skills:
  • Proficient in using scheduling software and Microsoft Office Suite (Word, Excel, Outlook). Epic experience a plus.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management skills.
  • Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and accuracy.
  • Knowledge of medical terminology is a plus.
  • Ability to maintain professionalism and compassion when interacting with patients.


Qualifications

  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1-2 years of experience in medical office scheduling, patient coordination, or administrative roles in a healthcare setting.

About the Company

O

Oklahoma State University Medical Center

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